OL97: Error Message Caused by Internet Idioms Add-In

ID: Q170920

The information in this article applies to:

SYMPTOMS

When opening a mail item in Microsoft Outlook 97, you may get the following error message: 

   Process: OUTLOOK.EXE File: extprsht.cpp line 220
   thread id - 129785.-187205
The message dialog box contains OK and Cancel buttons. clicking OK opens the message for processing. Clicking Cancel may cause a General Protection Fault.

CAUSE

You have installed an add-in called Internet Idioms, which is not compatible with Outlook.

RESOLUTION

Remove the Internet Idioms add-in as follows:

1. On the Tools menu, click Options.

2. On the General tab, click Add-In Manager.

3. Click to clear the Internet Idioms check box, click Remove, and then 

   click OK twice.
4. On the File menu, click Exit and Log Off.

5. Restart Outlook.

MORE INFORMATION

Internet Idioms is manufactured by Angry Graycat Designs, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

REFERENCES

For more information on Internet Idioms, please see the following article in the Microsoft Knowledge Base: 

   Article-ID:   Q166264
   Title     :   OL97: Internet Idioms Error When Starting Outlook


Keywords          : kb3rdparty kberrmsg Intp3rdPty 
Version           : WINDOWS:97
Platform          : WINDOWS

Last Reviewed: June 3, 1998