OL97: Error Message That Sent Items Remain in Outbox

ID: Q161790

The information in this article applies to:

Microsoft Outlook 97

SYMPTOMS

In Microsoft Outlook 97, sent items may remain in your Outbox folder. Because the items do not leave the Outbox, you will not receive responses to messages, meeting requests, or task requests. In this situation, you receive no warning that the items have not left your Outbox until you quit Outlook. When you quit Outlook, you receive the following message:

   There is still mail in your Outbox. Would you like to exit anyway?

CAUSE

You are working offline and one of the following is true:

You addressed the item to someone in your local Personal Address Book.
```
    -or-
```
You are using a Microsoft Exchange Service and addressed the item to someone in your synchronized Global Address List or synchronized Outlook Address Book Contacts.

In an offline state, Outlook cannot send the item because it does not have access to the mail server. Because the addressee is available in one of your local address lists, Outlook will validate the address; however, Outlook will not provide an indication that the item remains unsent until you quit Outlook.

WORKAROUND

Outlook will send the items the next time you make a connection to your mail server by either working online or making a remote mail connection. To make a remote mail connection while offline, on the Tools menu, click "Check for New Mail."

For additional information about working with Exchange offline folders, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q161725
   TITLE     : OL97: What Are Offline Folders and How Do You Use Them?

   ARTICLE-ID: Q161743
   TITLE     : OL97: How To Disable Offline Folders

Additional query words: 97

Keywords          : MsgOutb 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: December 3, 1998