OL97: Error Restarting Outlook with CryptoEx

ID: Q174702

The information in this article applies to:

• Microsoft Outlook 97

SYMPTOMS

When restarting Microsoft Outlook 97, you may get one or both of the following error messages:

   Initialization failed! CryptoEx cannot access temporary
   folder. Press OK. CryptoEx will not be loaded.

   The add-in 'c:\progra~1\crypto~1\cryptoex32.dll'
   could not be installed or loaded. Unable to load
   c"\progra~1\crypto~1\cryptoex32.dll'. You may be
   out of memory, out of system resources, or missing
   a .dll file.

CAUSE

You quit Outlook then restarted before it had time to completely close, while having the CryptoEx extensions loaded.

RESOLUTION

Wait until the message dialog box, "Please wait while Microsoft Outlook exits" disappears before restarting Outlook.

MORE INFORMATION

CryptoEx is a client-based extension for Microsoft Outlook and Microsoft Exchange that automatically recognizes encrypted e-mail, using PGP encryption technology.

REFERENCES

CryptoEx is manufactured by Gluck & Kanja, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords          : GnlAddin 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: February 12, 1999