OL97: Error Trying to Use Word as Your E-mail Editor

ID: Q174279

The information in this article applies to:

Microsoft Outlook 97

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SYMPTOMS

When attempting to use Microsoft Word 97 as your e-mail editor in Microsoft Outlook 97, you may get the following error message:

   This form requires Word as your e-mail editor,
   but Word is either busy or cannot be found.

Following the message above, Outlook uses the default editor for the message.

CAUSE

This problem has been reported when using the Colorgraphic Pro Lightning Accelerator card.

RESOLUTION

Delete or rename the "Mover" software that comes with the Colorgraphic Pro Lightning Accelerator card.

MORE INFORMATION

The Colorgraphic Pro Lightning Accelerator card supports switching between two different video monitors.

The Colorgraphic Pro Lightning Accelerator is manufactured by Xi Graphics, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

For more information on WordMail problems, please see the following article(s) in the Microsoft Knowledge Base:

   Article-ID: Q166050
   Title     : WD97: Outlook/WordMail Tries to Use Word Viewer as Editor

Keywords          : EvnVido 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbinfo

Last Reviewed: February 12, 1999