OL97: Error When Closing Message with File Attached

ID: Q174526

The information in this article applies to:

• Microsoft Outlook 97

SYMPTOMS

When using Microsoft Outlook 97, you may encounter the following error message when closing an item with a file attached:

   A program still has file attachment <file name> open.
   Changes to this document will be lost unless you save
   your changes to another file using the File Save As
   command on the File menu in the other program.

CAUSE

This error will occur if the attached file is currently open by the Quick View Plus program from Inso Corporation.

RESOLUTION

Close the Quick View Plus program before closing the Outlook message item.

MORE INFORMATION

Quick View Plus is a program designed to view and print many different file types without using the originating program.

Quick View Plus is manufactured by Inso Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords          : kb3rdparty Intp3rdPty 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: February 12, 1999