OL97: Fields Missing Inserting a Contact into Word

ID: Q164401

The information in this article applies to:

Microsoft Outlook 97
Microsoft Word 97 for Windows

SYMPTOMS

When you use the Insert Address feature in Microsoft Word 97 to insert an address from a Microsoft Outlook 97 contact, you may not get a full address inserted.

CAUSE

The address information in the selected Contact has not been registered properly in the Contact folder and you are using an AddressLayout AutoText entry in Word to define the address format.

RESOLUTION

To force registration of the Contact, follow these steps:

1. In Outlook, open the Contact.

2. Click to clear the "This is the mailing address" check box.

3. Click to select the "This is the mailing address" check box.

4. Click Save And Close.

Return to Word and reinsert the address; it should now be entered correctly.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 97 for Windows. This problem was corrected in Microsoft Outlook 97 version 8.02.

MORE INFORMATION

If you installed the Word Address Book on the computer, this problem usually is related to an imported Contact file in combination with the use of the AddressLayout AutoText that redefines the data to be displayed.

Steps to Reproduce the Problem

To reproduce this behavior, in Outlook, import a contact file from another program and in Word set up an AddressLayout AutoText entry.

1. In Outlook, on the File menu, click Import and Export.

2. Click "Import from Schedule+ or another program or file," and click

   Next.

3. Click the appropriate file format and click Next.

4. Type the name of the file to be imported and click Next.

5. Click Import <filename> into the Contacts folder and then click

   "Map Custom Fields" where <filename> is the name of the file you
   want to import.

6. Map the incoming name and address fields to the appropriate Contact

   fields, click OK and then click Finish.

7. In Word, setup an AddressLayout AutoText entry to define the layout of

   the address to be inserted. See the REFERENCES section below for
   information on defining the AutoText entry.

8. On the Tools menu, click Envelopes And Labels.

9. Click Insert Address to insert an address into either the

   Delivery address or Return address window.

RESULTS: The address inserted may have only partial information.

REFERENCES

For information on correcting the entire Contact list through VBScript programming, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID:  Q166333
   TITLE     :  OL97: How to Correct Formatting and Parsing of Imported
                      Contacts

For more information on defining an AddressLayout AutoText entry in Word, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID:   Q134901
   TITLE     :   How to Modify the Layout of an Address Book Entry

   ARTICLE-ID:   Q141874
   TITLE     :   Some Contact List Fields Not Available to Word

   ARTICLE-ID:   Q161817
   TITLE     :   Err Msg: Word Could Not Insert the Address

Keywords          : kbinterop IntpOff 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbhowto

Last Reviewed: July 10, 1998