OL97: How to Find and Run the Inbox Repair Tool

ID: Q168648

The information in this article applies to:

Microsoft Outlook 97

SUMMARY

The Inbox Repair Tool is a tool designed to help repair problems associated with Personal Folder files (PST). It will also repair Offline Store Files (OST) and Mail Message Files (MMF). The Inbox Repair Tool ships with Microsoft Windows 95 and on the Microsoft Office 97 CD-ROM.

MORE INFORMATION

If the Inbox Repair Tool was installed with Windows 95, follow these steps to use the tool:

1. Click the Start button, point to Programs, point to Accessories, point

   to System Tools.

2. Click Inbox Repair Tool.

If Inbox Repair Tool is not listed under System Tools, it may not have been installed as part of the Windows 95. If this is the case, you may want to run it from the Office 97 CD-ROM. You do not need to copy it to your hard drive since it is a tool used in rare cases only.

To run the Inbox Repair Tool from the Office 97 CD-ROM, follow these steps:

1. Insert your Microsoft Office 97 Compact Disc in the CD-ROM drive. If the

   contents of the CD-ROM is not automatically displayed, right-click the
   Start button, click Explore, and then click your CD-ROM drive.

2. Double-click the Office folder and then double-click the WMS folder.

3. If you are running Windows 95 or Windows NT 4.0, double click the Win95

   folder. If you running Windows NT 3.51, double click the Winnt folder.

4. Double-click Scanpst.exe to launch the Inbox Repair Tool.

For information about using the Inbox Repair Tool, query in the Knowledge Base for the following article:

   ARTICLE-ID: Q140719
   TITLE     : How to Use the Microsoft Exchange Inbox Repair Tool

Keywords          : kbtool
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbhowto

Last Reviewed: December 30, 1998