OL97: How to Manage Multiple Exchange Mailbox Accounts

ID: Q170678

The information in this article applies to:

SUMMARY

Some users have multiple e-mail accounts on the same Microsoft Exchange Server. Although you can only have one service in your Microsoft Exchange Server profile, it is possible to access all of your accounts in Microsoft Outlook without having to log on separately to each account.

This article describes how to set up Outlook to access two Microsoft Exchange mailboxes from one profile.

MORE INFORMATION

Given two accounts on a Microsoft Exchange Server (A and B), follow these steps to be able to log on to account A, and have access to the mailbox for account B: 

 1. Start Outlook with a profile configured for the Microsoft Exchange
    Server mailbox for account B. You may need to log on to the network as
    the user of account B for proper validation.

 2. On the Tools menu, click Options.

 3. On the Delegates tab, click Add.

 4. Type or select the name of the user of account A, click Add, and then
    click OK.

 5. In the Delegate Permissions dialog box, click to select "Editor (can
    read, create, and modify items)" in all lists.

 6. Click OK twice.

 7. If the Folder List is not visible, on the View menu, click Folder List.

 8. Right-click the Mailbox - <user name> icon, and then click "Properties
    for 'Mailbox - <user name>'" on the shortcut menu.

 9. On the Permissions tab, click Add.
10. Type or select the name of the user of account A, click Add, and then 
    click OK.
11. In the Name box, click the newly added entry for account A.

12. In the Roles list, select Owner, and then click OK

13. Repeat steps 8 through 12 for all of the other folders within the 

    Mailbox.
14. On the File menu, click "Exit and Log Off."

15. Restart Windows and log on as the user of account A.

16. Start Outlook with a profile configured for the Microsoft Exchange 

    Server mailbox for account A.
17. On the Tools menu, click Services.

18. Click to select Microsoft Exchange Server, and then click Properties.

19. On the Advanced tab, click Add.

20. Enter the name of the user of account B, and then click OK three times.

The mailbox for account B is displayed in your Folder List.

User A can send messages and meeting requests on behalf of user B by entering the name of user B in the From Field. These messages contain the names of both user A and user B. 

Keywords          : CfgMSXchg 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbhowto

Last Reviewed: December 10, 1998