OL97: How to Stop Outlook from Dialing Your ISP When Starting

• Microsoft Outlook 97

SUMMARY

If your profile contains an Internet Mail transport service, Microsoft Outlook 97 may try to make a dial-up connection when you start Outlook. This article discusses how to prevent Outlook from dialing the modem when starting so that you can work off-line and use Remote Mail. With Remote Mail, Outlook makes the dial-up connection only while you are checking and delivering mail.

MORE INFORMATION

You can use one of two different Internet mail transport services with Outlook 97. You can use either the original Internet Mail transport service or the Microsoft Outlook 97 Internet Mail Enhancement Patch (IMEP).

For more information on how to determine what Internet Mail transport you have, please see the following article in the Microsoft Knowledge Base:

   Article-ID: Q166300
   Title     : OL97: Outlook Services File Information

Original Internet Mail Transport Service

To prevent an automatic dial-up connection, follow these steps:

1. On the Tools menu, click Services.

2. Click to select Internet Mail and click Properties.

3. Click the Connection tab.

4. Click to check "Work Offline and use Remote Mail."

5. Click OK to close the Internet Mail Properties Dialog.

6. Click OK to close the Services Dialog.

7. On the File menu, click "Exit and Log Off."

8. Restart Outlook.

Internet Mail Enhancement Patch

Using the IMEP default settings, Outlook will not automatically dial your ISP and check mail. If Outlook does automatically dial your ISP when starting and you have the latest version of IMEP, follow these steps:

1. On the Tools menu, click Services.

2. Click to select Internet E-mail and click Properties.

3. Click the Connection tab.

4. Click to select "Disconnect when finished sending and receiving." (This is the equivalent of "Work Offline and use Remote Mail.")

5. Make sure "I use a modem to access my e-mail" is selected and that the "Use the following Dial-Up Networking connection" box reflects your ISP dial-up connection.

6. Click OK and OK to close all dialog boxes.

7. Restart Outlook.

If Outlook Still Dials-Up Automatically

If you have followed the appropriate steps above and Outlook still automatically dials your Internet Service Provider to check mail, turn off your Internet Connection option to "Connect to the Internet as needed" by following these steps:

1. On the Windows Taskbar, click Start point to Settings and click Control Panel.

2. In the Control Panel, double-click Internet.

3. Under the Connection tab, click to clear "Connect to the Internet as needed." If you use Microsoft Internet Explorer 4.0, you may want to select "Connect to the Internet using a Local Area Network," however if you do, you will have to connect to the Internet using your Dial-up Networking Connectoid to check for new e-mail.

   NOTE: This setting also effects the behavior of Microsoft Internet Explorer.

REFERENCES

For more information on configuring Internet Mail, please see the following article(s) in the Microsoft Knowledge Base:

   Article-ID: Q162597
   Title     : OL97: Internet Mail Connection and Transfer Options

   Article-ID: Q165228
   Title     : OL97: Configuring the Internet mail Information Service

   Article-ID: Q167030
   Title     : Using Exchange Client with IE Dial When Needed (AutoDial)

   Article-ID: Q161656
   Title     : OL97: Unexpected Logon Screen When Starting Outlook