OL97: Import Wizard Procedure Incomplete

ID: Q169287

The information in this article applies to:

Microsoft Outlook 97

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SYMPTOMS

In Microsoft Outlook, the Import Wizard may display the following behavior:

On the last pane, the Finish button is not available.
```
    -and-
```
You cannot check any of the items beneath "The following actions will be performed:"
```
    -and-
```
The Change Destination button results in a dialog box with no folders from which to select.

CAUSE

The user profile is corrupted.

RESOLUTION

Create a new user profile and run the Import Wizard again. For more information about setting up a user profile, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID:  Q162203
   TITLE     :  OL97: User Profiles and Information Services

Additional query words:

Keywords          : IntpImEx 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: January 5, 1999