OL97: Incorrect Setup of Outlook 3-Pane Extension on Windows NT

ID: Q171326

The information in this article applies to:

Microsoft Outlook 97

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SYMPTOMS

After running setup of the Outlook 3-Pane Extension on a computer running Windows NT 4.0, the 3-Pane Extension is not available in Microsoft Outlook 97.

CAUSE

If Windows NT is located on drive C, and Microsoft Office 97 or the stand-alone version of Microsoft Outlook 97 is located on a different drive, the Outlook 3-Pane Extension may install to drive C, instead of to the drive that contains the Office and Outlook files.

RESOLUTION

Reinstalling Office or Outlook to the drive that Windows is on, and then reinstalling the Outlook 3-Pane Extension usually corrects this behavior.

REFERENCES

The Outlook 3-Pane Extension is available on Microsoft's Web site at the following address:

   http://www.microsoft.com/office/enhoutlook.asp

NOTE: Because the Microsoft Web site is constantly updated, the site address may change without notice. If this occurs, link to the Microsoft home page at the following address:

   http://www.microsoft.com/

Keywords          : StpOthr 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: June 3, 1998