OL97: New Mail Notification Disables Accept/Decline Options

ID: Q173600

The information in this article applies to:

Microsoft Outlook 97

SYMPTOMS

In Microsoft Outlook 97, you can set up either the Inbox Assistant or the Rules Wizard to notify you of new mail. Meeting requests that are opened by clicking Yes, will not have the Accept, Decline, Tentative buttons available.

RESOLUTION

There are two ways to make the Accept, Decline, Tentative buttons available when using new mail notification:

1. Choose No or Close on the new mail notification, switch to Outlook, and

   open the message from your Inbox.

2. Instead of using the Inbox Assistant or the Rules Wizard, use the option

   to "Display a notification message" found on the E-mail tab of the
   Options item on the Tools menu. With this option you can click Yes on
   the notification to open the message and still have the
   Accept, Decline, Tentative buttons available.

MORE INFORMATION

To use the "Display a notification message" option, follow these steps:

1. On the Tools menu, click Options.

2. On the E-Mail tab, click to select "Display a notification message"

   and click OK.

3. On the Calendar tab, click Advanced Scheduling.

4. Click to deselect the three Automatic meeting request processing

   options.

Version           : WINDOWS:97
Platform          : WINDOWS

Last Reviewed: February 11, 1999