OL97: Only First Call Connects with Gateway Voice Modem

ID: Q167940

The information in this article applies to:

Microsoft Outlook 97

SYMPTOMS

When using Microsoft Outlook 97 on a Gateway 2000 computer with an internal Telepath Fax Modem (USR Sportster Voice 33600 PnP Fax Modem), you are able to make only one call through the modem's speakerphone during an Outlook session.

CAUSE

There is a problem with the driver supplied for the USR 33600 Sportster voice Modem.

RESOLUTION

Make all voice calls after the first one through the handset rather than the speakerphone.

-or-

Restart Outlook between each voice call.

-or-

Use the US Robotics 28.8 Internal Fax driver delivered with Windows 95. This driver does not support the Caller-ID feature.

NOTE: Outlook does not support the voice capabilities of any modem that advertises a speakerphone capability. It provides only a telephone dialing capability that is similar to the Phone Dialer in Windows 95/98 accessories.

MORE INFORMATION

Steps to Reproduce the Problem

1. Start Outlook, using the hardware configuration above.

2. In Outlook's Contact folder, click a Contact.

3. Click Autodialer on the Toolbar.

4. In New Call, click Start Call.

RESULTS: The modem dials and you are able to communicate through the modem's speakerphone. After the call is completed, click End Call and the modem hangs up. The message in the call menu dialog box returns to On Hook and the line is disconnected.

Repeat the above process for a second call and the modem's speakerphone does not work. Pick up the handset and click End Call and the call is connected through the handset.

If you quit and restart Outlook, the speaker will work again for one call.

To Install the USR 28.8 Fax Driver

1. Quit Outlook.

2. Click Start on the Windows Taskbar, point to Settings and click Control

   Panel.

3. Double-click Modems and on the General tab click Add.

4. In "Install New Modem" click to select "Don't detect

   my modem; I will select it from a list" and click Next.

5. In the Manufacturers list, click to select U.S. Robotics, Inc.

6. In the Models list, click Sportster 28800 Internal and click Next.

7. Complete the Wizard instructions to install the new modem driver.

REFERENCES

The Sportster Voice 33600 PnP Fax Modem is manufactured by US Robotics and Gateway 2000 installs them in some of their computers. Both are vendors independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: OL98

Keywords          : kb3rdparty kbhw Intp3rdPty 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: September 1, 1998