OL97: Outlook Appears to Hang When Checking for New Mail

ID: Q169982

The information in this article applies to:

Microsoft Outlook 97

SYMPTOMS

When you click "Check for New Mail," and while the Connecting to Server dialog box is open, Microsoft Outlook 97 appears to hang if you do either of the following:

Click a menu item outside the dialog box.
Click Cancel in the dialog box that appears if you have incorrect server settings.

If you press CTRL+ALT+DELETE to display the Close Program list, it does not indicate that Outlook is not responding.

RESOLUTION

To end the current process and return control to Outlook do the following:

1. Press CTRL+ALT+DELETE.

2. Select the e-mail service in the Close Programs list, then click End

   Task.

   NOTE: Do not select Microsoft Outlook. If you do, it will quit.

STATUS

This issue is fixed in Microsoft Outlook 97, Service Release 1.

For more information on Service Release 1, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q156542
   TITLE     : Microsoft Office Service Release 1 Enterprise Update

   ARTICLE-ID: Q166024
   TITLE     : Outlook 8.02 Distribution Information

Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbbug

Last Reviewed: June 2, 1998