OL97: Problems Sending Fax With Personal Fax for Windows NT

ID: Q167257

The information in this article applies to:

• Microsoft Outlook 97
• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When sending a fax with Personal Fax for Windows NT, beta 2, via Microsoft Outlook97, version 8.0, using the following services in the Outlook profile:

• Fax Address Book
• Fax Transport Provider
• Personal Address Book
• Personal Folders

• You cannot completely quit Outlook. The process continues even after you click "Exit and Logoff" on the File menu. (problem A)
• The first fax will send successfully, but subsequent faxes will stay in the Outbox. (problem B)

CAUSE

The Messaging Application Programming Interface (MAPI) subsystem expects a Windows program to send notification to a service, but it doesn't expect a service (faxsvc.exe) to send notification to Outlook.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 8.0. This problem was corrected in Microsoft Outlook version 8.01.

MORE INFORMATION

Steps to Reproduce Problem A

1. Install Outlook version 8.0.

2. Add a profile with the following services: Fax Address Book, Fax

   Transport Provider, Personal Address Book, and Personal Folders.

4. Send a fax to a fax address.

5. Try to quit Outlook.

Result: Outlook never successfully quits. (you must look at the Process list in Task Manager to see this).

Steps to Reproduce Problem #B

1. Install Outlook version 8.0.

2. Add a profile with the following services: Fax Address Book, Fax

   Transport Provider, Personal Address Book, and Personal Folders.

4. Send a fax to a fax address.

5. This first fax will be sent successfully.

6. Attempt to send another fax.

Result: The second and all following faxes will be stuck in the Outbox.

Keywords          : kbinterop
Version           : WINDOWS:4.0,97
Platform          : NT WINDOWS
Issue type        : kbbug

Last Reviewed: June 2, 1998