OL97: Removal of IMEP Deletes Original Account Information

ID: Q167148

The information in this article applies to:

Microsoft Outlook 97

SYMPTOMS

When the Internet Mail Enhancement Patch for Microsoft Outlook 97 (IMEP) is installed over a working Internet Mail service, its removal removes the original Internet Mail account properties from the profile.

CAUSE

When installed, IMEP updates the original Internet Mail account properties. Upon its removal, it deletes them since it cannot restore them to their original values.

RESOLUTION

Make note of the Internet Mail account properties before removing the IMEP And manually re-enter them after removing the IMEP.

STATUS

Microsoft has confirmed this to be a problem in the Internet Mail Enhancement Patch for Microsoft Outlook 97 (IMEP). We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

REFERENCES

The Internet Mail Enhancement Patch for Microsoft Outlook 97 is available on the Microsoft Internet site at:

   http://www.microsoft.com/office/enhoutlook.asp

NOTE: Because the Microsoft Web site is constantly updated, the site address may change without notice. If this occurs, link to the Microsoft home page at the following address: http://www.microsoft.com/

Keywords          : kbpatch GnrlIMEP 
Version           : WINDOWS:97
Platform          : WINDOWS

Last Reviewed: June 3, 1998