OL97: Smart Quotes May Not Display Correctly

ID: Q182458

The information in this article applies to:

SYMPTOMS

Quotation marks do not display correctly. They appear as garbled text or as question marks.

CAUSE

You are using Microsoft Word 97 as your e-mail editor with Smart Quotes enabled. The receiving e-mail client does not support the Windows code page.

RESOLUTION

To display the quotation marks correctly, choose one of the following:

For more information on Word AutoFormat, please see the following article in the Microsoft Knowledge Base: 

   Article-ID: Q139564
   Title     : WD97: How to Disable Word AutoFormat Features
To disable Word as your e-mail editor, follow these steps:

1. On the Tools menu, click Options.

2. On the General tab, click to clear "Use Microsoft Word as the 

   e-mail editor."
Additional query words: 97 
Keywords          : GnlFrmt Intp3rdPty 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: February 12, 1999