OL97: Subject and Body of Received E-mail is Empty

ID: Q179268

The information in this article applies to:

SYMPTOMS

When receiving messages, you may not receive the body text of your mail messages. You may still be able to open and read older mail in your Inbox.

CAUSE

This is caused by a damaged Delrina Internet Mail service in the user profile.

RESOLUTION

Remove the Delrina Internet Mail service and install the Internet mail service provided in the Mail and Fax Control Panel.

MORE INFORMATION

NOTE: You will need your email account information before continuing. This will include all mail server names and your account name. If you don't have this information contact your Internet Service Provider.

1. If Outlook is running, click file then click "Exit and Log Off."

2. Click Start and point to Settings, and then click Control Panel.

3. Double-click Mail and Fax (or Mail, if Fax services are not 

   installed.)
4. Click Delrina Internet mail, and click Remove.

5. Click Add and click Internet E-mail, and then click OK.

6. Type the server and account information, then click OK.

You may not be able to read old mail that has been received prior to this resolution. Any new mail received will be readable.

REFERENCES

For more information on Internet Mail configuration, please see the following article(s) in the Microsoft Knowledge Base: 

   Article-ID: Q165228
   Title     : Configuring the Internet Mail Information Service

   Article-ID: Q161973
   Title     :Troubleshooting Outlook Configuration Problems

   Article-ID: Q170385
   Title     :Contents of the imepread.txt Readme File
Delrina Internet Mail is manufactured by Delrina Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: Services E-Mail Blank Empty missing 

Keywords          : kb3rdparty CfgProfl 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: February 12, 1999