OL97: Windows 95 Service Pack 1 and Password Issues

ID: Q166898

The information in this article applies to:

Microsoft Outlook 97

SUMMARY

Corruption of the password list file (PWL) causes a number of Microsoft Outlook 97 problems. Rebuilding the PWL by deleting or renaming it often resolves these problems.

After installing the Microsoft Windows 95 Service Pack 1, password list files can become damaged even after you remove them and they are re-created automatically. To resolve this issue, run the Windows 95 Password List Update program (Mspwlupd.exe) to repair the existing PWL file.

MORE INFORMATION

How to Rebuild Your PWL File

The PWL file is usually located in the Windows folder with the name <Username>.pwl, where <Username> is the name you use to log on. After you delete or rename the file, restart Windows. The file is re-created automatically when you log on to Windows.

NOTE: If you are using a personal certificate, you should export it before renaming your .pwl file. If you do not do so, it may be unavailable when you send e-mail. For more information, see the following article in the Microsoft Knowledge Base:

   Q190296 Unable to Use Personal Certificates in Outlook Express

How to Obtain the Service Pack and the Password Update Program

These two programs are available on the Microsoft Web site. They can be found at the following Web address:

   http://www.microsoft.com/windows95/downloads/default.asp

NOTE: Because the Microsoft Web site is constantly updated, the site address may change without notice. If this occurs, link to the Microsoft home page at the following address:

   http://www.microsoft.com

REFERENCES

For more information on this subject, please see the following article in the Microsoft Knowledge Base:

   Article-ID:   Q151708
   Title     :   XCLN: Page Fault in Mprexe.exe When Starting Client

Keywords          : Gnlsec kbfaq
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: April 16, 1999