ID: Q174291
The information in this article applies to:
This article shows you how to obtain support information from the Microsoft Knowledge Base by e-mail or by fax. If you are currently viewing this article on the World Wide Web, this information may not pertain to you.
The "Article Listing" section of this article includes a subset of Knowledge Base articles about Outlook Configuration, Environment and Setup. Use the instructions in the "Ordering an Articles by E-Mail or by Fax" section of this article to order items from this list.
Note that because Microsoft Technical Support is constantly adding new information to the Knowledge Base, not all articles are listed here. For this reason, you may want to look on the Web to find the information you are looking for. Microsoft Technical Support on the Web is located at the following address on the World Wide Web:
http://support.microsoft.com/support/default.asp
To have an article from the list sent to you in e-mail, send a message to "mshelp@microsoft.com" (without the quotation marks), and use the Article ID in the subject line of the message, as in the following example:
TO: mshelp@microsoft.com
SUBJECT: Q119591
TO: mshelp@microsoft.com
SUBJECT: index
To have an article sent to a fax machine, use the Microsoft FastTips System. Microsoft FastTips is available 24 hours a day, 7 days a week, from a touch-tone telephone. To order items from this article list, first note the five- to six-digit number of the Article ID shown for each item, and then follow these steps:
1. Dial the toll-free FastTips number:
(800) 936-4100
using (for example, for Microsoft Word, select 2).
4. From the "FastTips Main Menu," select 1 to place a FastTips catalog
order.
6. When prompted with the "at the tone, enter the item ID number followed
by the pound key" message, enter the Article ID number from the
following list and press # (use the numbers following "Q," but do not
include "Q").
NOTE: You can order up to five items at a time.
code and seven-digit fax number.
If you have problems receiving a fax, please call the FastTips Hotline at (425) 635-3199.
ARTICLE ID ARTICLE TITLE
Q174125 OL97: Permissions Error Starting Outlook
Q173750 OL97: Invalid Page Fault Changing Recurring Meeting Start Time
Q173508 OL97: Files Installed by a Complete SR-1 Installation
Q173072 OL97: Outlook Address Book Service Is Not an Available Service
Q173057 OL97: ErrMsg: Installing ValuPack Components for Outlook
Q172623 OL97: Microsoft Outlook Version Information
Q172074 OL97: No Internet Mail and MSN Services on Windows NT 3.51
Q172073 OL97: Contents of the Outlook.prf File
Q172071 OL97: Send Security Keys Button Missing on Windows NT 3.51
Q171740 OL97: Outlook Unsupported Mail Transport Services
Q171639 OL97: Improving Public Folder Access Performance
Q171629 OL97: Files Installed by the Timex Datalink Watch Wizard
Q171628 OL97: Stand-Alone Outlook 97 Setup Options
Q171582 OL97: Purpose and Capacity of Outlook Storage Facilities
Q171466 OL97: Dr. Watson Error Corrected by Creating a New Profile
Q171461 OL97: ErrMsg: On Hitachi Notebooks, MAPI32.DLL Was Not Found
Q171439 OL97: Missing Windows Password List (.PWL) File
Q171377 OL97: How to Create a New Personal Folders File for Outlook
Q171376 OL97: How to Create a New User Profile for Outlook
Q171371 OL97: Using the Inbox Repair Tool to Recover PST Information
Q171326 OL97: Incorrect Setup of Outlook 3-Pane Extension on Windows NT
Q171161 OL97: How to Reset Outlook to a First-Run Condition
Q171108 OL97: Systray Envelope Does Not Disappear After Viewing Fax
Q171024 OL97: MPREXE Causes Invalid Page Fault When Checking for Mail
Q171014 OL97: Error Message: "Trial Version Has Expired"
Q170953 OL97: How to Use Outlook 8.01 with Office Run from Server
Q170798 OL97: Can't Save Attachment with Long File Name
Q170785 OL97: Invalid Page Fault Clicking Outlook Contacts Folder
Q170743 OL97: Maximum Length of an Internet Mail Account Name
Q170741 OL97: Invalid Page Fault in Module Contab32.dll
Q170678 OL97: How to Mangage Multiple Exchange Mailbox Accounts
Q170653 OL97: Unable to Manually Disconnect Using Remote Mail
Q170649 OL97: Internal Authentication Error when Checking for New Mail
Q170647 OL97: ErrMsg: Synchronizing Folders With OSR2 Security Update
Q170646 OL97: ErrMsg In MPR.DLL Starting Outlook with Windows NT
Q170608 OL97: Outlook Appears to Hang When Marking Multiple Headers
Q170600 OL97: How To Troubleshoot IPF in Outllib.dll
Q170524 OL97: How to Stop Outlook from Dialing ISP When Starting Up
Q170452 OL97: Password Dialog Box is Always Unpopulated at Startup
Q170323 OL97: Error Using Duplicate IMEP Accounts Names
Q170321 OL97: How to Turn On Logging After Installing the IMEP
Q170269 OL97: IMEP Won't Install in Run From Network or CD Installation
Q170253 OL97: ErrMsg: Invalid Page Fault in Keyboard.drv
Q170234 OL97: Internet Mail Fails to Check Mail After Outlook Reinstall
Q169982 OL97: Outlook Appears to Hang When Checking for New Mail
Q169924 OL97: ErrMsg: Cannot Find the File "Outlook /cleanreminders"
Q169386 OL97: Outlook Starts Slowly with Dial-Up Adapter DNS Enabled
Q169167 OL97: Invalid Page Fault Opening Outlook Notes MAPI Folder
Q169062 OL97: Error Message or No Response Trying to Fax from Outlook
Q168705 OL97: Known ISP Server Problems With Outlook
Q168704 OL97: ErrMsg: General Error When Sending a Fax
Q168648 OL97: How to Find and Run the Inbox Repair Tool
Q168627 OL97: No Setup Options for Paper Size or Proofing Dictionary
Q168235 OL97: Last Used Folder Moves to the Top of the Folder List
Q168119 OL97: Outlook 8.01 Does Not Include CC:Mail Service License
Q167992 OL97: Outlook May Appear to Stop Responding When Browsing Files
Q167991 OL97: Received Date and Time for E-mail Messages Is Incorrect
Q167986 OL97: When the Check for New Messages Setting Takes Effect
Q167868 OL97: Internet Mail Account Password not Persistent
Q167678 OL97: Err Msg: Internal Application Error
Q167616 OL97: Err Msg: in Module MSO97.DLL When Opening Folder
Q167398 OL97: Non-delivery Message with Scheduled Fax and Fax Wizard
Q167397 OL97: Set Up Outlook for Multiple or Roaming Users
Q167264 OL97: ErrMsg in Extension Configuration File Starting Outlook
Q167238 OL97: Err Msg: Could Not Install Main Dictionary
Q167184 OL97: Why Outlook May Continue to Run After Exit
Q167089 OL97: Cancel Button Does Not Work in Delivering Messages Dialog
Q167083 OL97: Cannot Schedule Multiple Delivery Times in Same Profile
Q166983 OL97: ErrMsg: Unable to Load Fae.dll Exporting to Access
Q166972 OL97: Closing Message "Please close all Outlook Windows..."
Q166901 OL97: Voting Messages and Meeting Invitations Missing Buttons
Q166757 OL97: ErrMsg: Missing Mapi32.dll:239 when Starting Outlook
Q166670 OL97: "Fatal Exception Error 06" With Cirrus Logic Driver
Q166647 OL97: Unable to Configure More than One Internet Mail Service
Q166404 OL97: Days, Weeks and Months Displayed in Foreign Language
Q166300 OL97: Outlook Services File Information
Q166120 OL97: Access Violation Using Outlook with Peer Web Services
Q165879 OL97: Free/busy Time Not Available for Some Attendees
Q165864 OL97: Removing Outlook Removes New Form Option from Exchange
Q165777 OL97: Office Programs not Available in Journal
Q165553 OL97: Outlook Evaluation Edition Setup Issues
Q165500 OL97: Error Sending E-mail With cc:Mail Transport
Q165412 OL97: Some Outlook Fields Are Offset by One Character
Q165374 OL97: Setup in Batch/Quiet Mode for Outlook
Q165229 OL97: Configuring the CompuServe Mail Information Service
Q165228 OL97: Configuring the Internet Mail Information Service
Q165227 OL97: Configuring the MSN Information Service
Q165204 OL97: Outlook in the Exchange 5.0 Evaluation Kit Expires
Q165203 OL97: SETUP Error Message: Profile Name Not Valid
Q164975 OL97: Password Error Connecting to Internet Mail Provider
Q164973 OL97: Setting Up SPRYNET for Use With Outlook
Q164968 OL97: ErrMsg: The Octal Was Not Found in Mapi32.dll
Q164811 OL97: Err Msg: Outlook Setup Cannot Create Schdmapi.dll
Q164521 OL97: Outlook Related ValuPack Components
Q164407 OL97: Managing a PST for Two Different Computers
Q164312 OL97: Cannot Copy and Paste Items Between Outlook Profiles
Q164247 OL97: Outlook Does not Correctly Show All TAPI Devices
Q164246 OL97: ErrMsg in Msspc.ecf and Msspc32.dll When Starting Outlook
Q164245 OL97: Connection Error Using MindSpring Internet Mail
Q163851 OL97: How to Use Cc:Mail Mobile with Outlook
Q163750 OL97: Outlook Running With Eudora Pro 3.0 May Cause Errors
Q163422 OL97: Connection Error Using GTE Internet Mail with Outlook
Q163421 OL97: Connect Error Using SPRYNET Internet Mail with Outlook
Q163419 OL97: Connection Error Using NETCOM Internet Mail with Outlook
Q163386 OL97: Modem Contention Between MSN and Other Services
Q163290 OL97: Troubleshooting Cc:Mail Connectivity in Outlook
Q163162 OL97: Using Microsoft Outlook 97 with MSN version 2.0
Q163147 OL97: Error in the Shortcuts File Starting or Quitting Outlook
Q163088 OL97: Synchronizing Outlook Items with Windows CE Items
Q163087 OL97: Connection Error Using MCI Internet Mail with Outlook
Q162992 OL97: Sharing Information Using Microsoft Mail
Q162991 OL97: Outlook Stops Responding Upon Starting
Q162597 OL97: Internet Mail Connection and Transfer Options
Q162568 OL97: Invalid Page Fault in Outlrpc.dll Starting Outlook
Q162493 OL97: Connection Error Using AT&T Internet Mail with Outlook
Q162203 OL97: User Profiles and Information Services
Q161987 OL97: Error Adding Lotus cc:Mail to Profile on Windows NT
Q161973 OL97: Troubleshooting Outlook Configuration Problems
Q161616 OL97: Clicking Cut on Edit Menu in Outlook Appears not to Work
Q161608 OL97: No Prompt to Select a Profile When Starting Outlook
Q161588 OL97: Outlook Bar Use Requires a Pointing Device
Q161449 OL97: Phone Number Not Automatically Parsed in Windows NT 3.51
Q161391 OL97: Page Fault Setting Recurrence on Custom Task Form
Q161213 OL97: Removing Microsoft Exchange Deletes Some Outlook DLLs
Q161203 OL97: Outlook Does Not Work with Lotus Notes Mail
Q160746 OL97: How to Get Windows 95 Fax Service to Work with Outlook
Q160297 OL97: How to Change Inbox Icon to Start Microsoft Outlook 97
Q159706 OL97: Using Microsoft Outlook with Different Mail Systems
Q158253 OL97: Err Msg: A Program Still Has File Attachment Open
Q158243 OL97: Notes Interface Will Not Connect from Outlook
Q156982 OL97: Additional Command-Line Switches for Microsoft Outlook
Q155952 OL97: Cannot Customize Toolbars in Microsoft Outlook
Q155914 OL97: How to Change Colors of Outlook Bar and Folders
Keywords : kblist
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbinfoLast Reviewed: February 11, 1999