PRB: IoRaiseInformationalHardError Does Not Behave as Expected

ID: Q152201

The information in this article applies to:

Microsoft Win32 Device Driver Kit (DDK) for Windows NT, versions 3.51, 4.0

SYMPTOMS

IoRaiseInformationalHardError is currently described in the documentation as:


   VOID
      IoRaiseInformationalHardError(
         IN NTSTATUS  ErrorStatus,
         IN PUNICODE_STRING  String,      /* optional */ 
         IN PKTHREAD  Thread        /* optional */ 
         );

IoRaiseInformationalHardError sends a popup to the user, warning about a device I/O error that indicates why a user I/O request failed.

CAUSE

IoRaiseInformationalHardError does not behave as expected for driver writers. Many writers attempt to pass in a driver-defined ErrorStatus and/or String that is expected to be displayed in the popup. This is not the case. The API's actual behavior is as follows:

For any ErrorStatus defined outside of %DDK%\inc\ntstatus.h, the popup's text reads "Unknown Hard Error" regardless of the String parameter.

For any ErrorStatus defined in ntstatus.h, the popup's text corresponds to the MessageText in ntstatus.h regardless of the String parameter.

When the Thread parameter is in an application's context, the popup's title reads: "ApplicationName.exe - System Error."

When the Thread parameter is NULL or in arbitrary system context, the popup's title reads: "System Process - System Error," and the MessageText is written to the Event Log if ErrorStatus is defined in ntstatus.h.

RESOLUTION

Driver writers can use the Event Log APIs to communicate driver-defined event strings to the user. See section 16.6, Error Logging and NTSTATUS Values, in the Kernel-mode Driver Design Guide, and the sample in %DDK%\src\general\errorlog for more information on this technique.

STATUS

This behavior is by design.

Additional query words: 3.51 4.00


Keywords          : kbprg NTDDKKMode 
Version           : 3.51 4.0
Platform          : NT WINDOWS 
Issue type        : kbprb

Last Reviewed: March 4, 1999