Error Message Is Displayed When Inserting Draw Object in Write

ID: Q90890

3.10 3.11 WINDOWS kbtool kbdisplay kberrmsg kbgraphics

The information in this article applies to:

Microsoft Windows operating system versions 3.1, 3.11
Microsoft Windows for Workgroups versions 3.1, 3.11

SYMPTOMS

Messages similar to the following are displayed when you try to paste a Microsoft Draw object into a Microsoft Windows Write document:

   ED: An error has occurred in your application. If you choose to
   ignore, you should save your work in a new file. If you choose to
   close, your application will terminate.

   -and-

   Application Error
   ED caused a general protection fault in Module HPPCL5A.DRV at
   0006:OE88

The first message gives you the option to Close or Ignore; however, the Ignore option may not work correctly, and the message may repeatedly display on the screen.

When you choose Close, a general protection (GP) fault error occurs.

CAUSE

These problem occur with many different printer drivers, including some Hewlett-Packard (HP) LaserJet II and III drivers, and IBM4019 and IBM4039 drivers.

WORKAROUND

To work around this problem, select a different printer in the Printer Setup dialog box of Microsoft Write.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

KBCategory: kbtool kbdisplay kberrmsg kbgraphics KBSubcategory: wfw wfwg win31 gpf Additional reference words: 3.10 31.3.89 HPPCL5A.DRV 2.0 HPPCL5MS.DRV laser-jet

Last Reviewed: December 31, 1998