ID: Q93358
3.10 3.11 WINDOWS kbnetwork kbfasttip kbdisplay kb3rdparty kbfile kbappnote
The information in this article applies to:
This article contains questions and answers about printing.
The following information applies to Microsoft Windows(TM) version 3.1.
1. Q. Since I upgraded to Microsoft Windows operating system
version 3.1, I have been experiencing printing problems that did
not occur in Windows 3.0. What could be causing such problems?
A. Printing problems that did not occur with previous versions of
Windows may indicate that your printer driver was not updated
correctly when you installed Windows 3.1. To ensure your printer
driver is updated correctly, reinstall it using the following
three steps:
1. In the Control Panel window, choose the Printers icon,
select the printer driver, and choose the Remove button.
2. In File Manager, move to the WINDOWS\SYSTEM directory.
Select the printer driver filename and press the DEL key.
3. Choose the Printers icon in the Control Panel window,
choose the Add button, select your printer, and choose the
Install button.
Note: Reinstalling the printer driver corrects approximately 90
percent of printing problems with TrueType(R) and third-party
fonts.
2. Q. When I have newsletters printed at a shop that uses
Linotronic(TM) printers, the shop tells me I must not be using
the correct driver because the driver I'm using doesn't support
"extra sizes" (oversized pages with space in the margins for
crop marks and other notations). How can I correct this problem?
A. This problem usually occurs if you are using an older version of
the Windows PostScript(R) driver that has limited functionality
for printing to Linotronic printers and other imagesetters.
Updated support files for Linotronic printers and the PostScript
driver version 3.53 are now available from Microsoft.
3. Q. When I print in landscape mode on a Linotronic printer, the
encapsulated PostScript (EPS) graphic portions of my document
are rotated. How can I correct this problem?
A. If you are using the Linotronic printer driver (or another
PostScript driver), try adding the following line to the
[<ModelName,Port>] section of the WIN.INI file (the section that
reads [Linotronic 200/230,LPT1], not the section that reads
[PostScript,LPT1]):
LandscapeOrient=270
4. Q. My Hewlett-Packard(R) (HP[R]) LaserJet(R) II prints
correctly in portrait mode; however, in landscape mode, it
generates corrupted output. I experience this problem with all
my Windows-based applications, including Microsoft Windows Write
(which I use to determine whether the printing problem is caused
by Windows or the application I am using). How can I correct
this problem?
A. This problem is corrected in an updated Windows printer driver
for HP LaserJet printers. You can obtain this driver on disk by
calling Microsoft Consumer Sales at (800) 426-9400.
If you are using an earlier driver, this problem may be caused
by setting the Form Length option on the LaserJet to a value
greater than 60. On the front panel of the printer, change this
setting to 60 using the following six steps:
1. Press the ON LINE key to take the printer off line.
2. Press the MENU key five times until "FORM=..." appears on
the display.
3. Press the plus sign (+) or minus sign (-) key to adjust
the setting to 60 lines.
4. Press the ENTER key to select the change. An asterisk (*)
should appear on the right side of the display.
5. Press the MENU key once. "00 READY" should appear on the
display; however, do not proceed until you complete step six.
6. Press and hold down the CONTINUE/RESET key until "07
RESET" is displayed. You must select "07 RESET" to make the
form length change take effect.
5. Q. Can I use TrueType fonts with my Hewlett-Packard DeskJet(R)
500C and 550C printers?
A. Yes. You can use TrueType fonts with these printers as long as
you use the version 3.0 Hewlett-Packard printer driver for the
DeskJet 500C and 550C. To obtain the 3.0 DeskJet driver, call
Hewlett-Packard at (303) 353-7650.
6. Q. Can I print in color using my Hewlett-Packard DeskJet 500C
and 550C printers?
A. If you use the version 3.0 DeskJet printer driver supplied by
Hewlett-Packard, you can print in color on both the HP DeskJet
500C and 550C printers. To obtain the 3.0 DeskJet driver, call
Hewlett-Packard at (303) 353-7650.
7. Q. I'm having difficulty getting any output from my PostScript
printer. How should I troubleshoot this problem?
A. Windows 3.1 ships with a special PostScript testing file called
TESTPS.TXT, which is copied into the WINDOWS\SYSTEM directory
when you install your PostScript printer in Windows. Use the MS-
DOS COPY command to copy TESTPS.TXT to the PostScript printer's
port by typing either
COPY C:\WINDOWS\SYSTEM\TESTPS.TXT COM<x>
-or-
COPY C:\WINDOWS\SYSTEM\TESTPS.TXT LPT<x>
Note: In these commands, <x> is equal to the port number.
If your printer is functioning correctly, a page with the
settings for baud rate, data bits, parity, flow control, and so
forth, is ejected. Use this information to correct the Windows
Port settings in the Control Panel and the memory settings for
the PostScript driver. If this page is not ejected, the problem
may be with the printer itself. In this case, please refer to
your printer documentation for troubleshooting steps or call
your printer manufacturer.
8. Q. I updated to version 3.52 of the PostScript printer driver
and now I receive the message "Offending Command" when I try to
print to my IBM(R) Personal Pageprinter. When I use the same
driver with other PostScript printers, I do not have this
problem. What is causing this problem?
A. Version 3.52 generates the "Offending Command" error message on
the following printers:
IBM Laser Printer 4019 PS17
IBM Laser Printer 4019 PS39
IBM Personal Pageprinter
IBM Personal Pageprinter II-30
IBM Personal Pageprinter II-31
To correct this problem, you must upgrade to the 3.53 version of
the PostScript driver.
9. Q. Why is the Network button unavailable in the Printers dialog
box of the Control Panel?
A. The Network button is unavailable when any of the following
conditions exists:
1. Network support has not been installed. (For example, the
Network button is unavailable if you are on a Novell(R)
NetWare(R) network but the Novell option was not selected
when Windows Setup was run.) To correct such problems, choose
the Windows Setup icon, select the appropriate network
option, then restart Windows.
2. The network you are using does not support this option.
(There is no workaround in such cases.)
3. A valid LPT port has not been selected. If you select a
communications (COM) port or an invented port (such as
LPTx.DOS or LPTx.OS2), the Network button is unavailable.
Keywords : win31
Version : 3.10 3.11
Platform : WINDOWSLast Reviewed: January 1, 1999