DOCUMENT:Q90710  13-OCT-1999  [win3x]
TITLE   :GP Fault in WINHELP.EXE After Starting Microsoft Mail
PRODUCT :Microsoft Windows 3.x Retail Product
PROD/VER:WINDOWS:3.1,3.11
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Windows for Workgroups versions 3.1, 3.11 
-------------------------------------------------------------------------------

SYMPTOMS
========

WINHELP.EXE may cause a general protection (GP) fault if you perform the
following steps:

1. From Program Manager's Help menu, choose Contents. (Or, start WINHELP.EXE by
   choosing Help from any Windows-based program.)

2. Minimize Windows Help.

3. Start Microsoft Mail by choosing its icon in Program Manager's Main program
   group.

4. In the Welcome To Mail dialog box, where you are prompted for a postoffice,
   press the F1 key.

The GP Fault dialog box should allow you to close WINHELP.EXE and then continue
using Windows for Workgroups Mail without crashing your system or causing any
further problems.

STATUS
======

Microsoft has confirmed this to be a problem in Windows for Workgroups version
3.1 and version 3.11.

We are researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.

Additional query words: 3.10 3.11 gpf

======================================================================
Keywords          :  
Technology        : kbAudDeveloper kbWFWSearch kbWFW310 kbWFW311
Version           : WINDOWS:3.1,3.11

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.