DOCUMENT:Q82468 12-DEC-1999 [win95x] TITLE :Hewlett-Packard Mouse Problems on HP QS 16s PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:WINDOWS:3.1,3.11 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows versions 3.1, 3.11 ------------------------------------------------------------------------------- SYMPTOMS ======== If you run Microsoft Windows on a Hewlett-Packard HP QS 16s machine (an older HP Vectra model) with an HP mouse, the system may stop responding (hang) if you move the mouse while playing a MIDI file. CAUSE ===== The mouse is not set up correctly for use with Windows. RESOLUTION ========== Do the following to ensure proper use of old HP mice: - Make sure the following line exists in the [386Enh] section of the SYSTEM.INI file: device=HPEBIOS.386 This is a special virtual device driver (VxD) required for old HP mice on older models of the HP Vectra. - An HP Windows mouse driver is also required in the [Boot] section of the SYSTEM.INI file. It should read as follows: mouse.drv=hpmouse.drv MORE INFORMATION ================ The products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: 3.10 3.1 3rdparty media player hewlett packard hp ====================================================================== Keywords : Technology : kbWin3xSearch kbZNotKeyword3 kbWin310 kbWin311 Version : WINDOWS:3.1,3.11 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.