DOCUMENT:Q125382  29-SEP-1999  [win3x]
TITLE   :Print Manager Displays Error Status with HP LaserJet 4+
PRODUCT :Microsoft Windows 3.x Retail Product
PROD/VER:WINDOWS:3.1,3.11
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Windows for Workgroups versions 3.1, 3.11 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you print over a Windows for Workgroups (WFW) peer-to-peer network to a
computer acting as a print server, only the first page of the spooled print job
is printed successfully. Print Manager displays an error status after the first
page, and all the remaining pages are stalled. Immediately after the Print
Manager error, the mouse pointer flickers erratically.

There is no problem printing from the computer acting as the print server.

CAUSE
=====

When you install the Hewlett-Packard (HP) LaserJet 4 Plus printer driver version
31.v1.50 by running the HP-supplied installation program (HSETUP.EXE), the
following files are replaced, edited, or added:

 - In the Windows directory:

   AUDIT.LOG
   CONTROL.INI
   DINSTALL.EXE
   DINSTALL.ICO
   DINSTALL.INF
   DINSTALL.RC
   DOSAPP.INI
   HP4PLUS.HLP
   HPLASERJ.GRP
   HPLJPS.INI
   HPPDF4PL.DLL
   HPSW.EXE
   MSACM.INI
   NDISLOG.TXT
   PRINTMAN.EXE
   PRINTMAN.HLP
   PROGMAN.INI
   WIN.INI

 - In the Windows\SYSTEM subdirectory:

   COMMCTRL.DLL
   FINSTALL.DLL
   FINSTALL.HLP
   HPLJ4QP.DLL
   HPLJCOMM.DLL
   HPLJVPD.386
   HPPCL5E.DRV
   HPPCL5E.HLP
   HPPCL5E0.HLP
   HPPCL5E1.DLL
   HPPCL5E2.DLL
   HPPCL5E3.DLL
   HPPCL5E4.DLL
   HPPJLMON.DLL
   PADDPAP.WAV
   PCOMMERR.WAV
   PCOVER.WAV
   PERROR.WAV
   PFEED.WAV
   PJAM.WAV
   READMEHP.WRI
   SPEAKER.DRV
   THREED.VBX

RESOLUTION
==========

Workaround 1
------------

Install the HP LaserJet III printer driver on all the computers that exhibit this
behavior and set the HP LaserJet III printer as the default printer.

Workaround 2
------------

1. Expand the following files from your original Windows for Workgroups disks to
   the Windows directory:

   PRINTMAN.EXE
   PRINTMAN.HLP

2. Expand the following file from your original Windows for Workgroups disks to
   the Windows\SYSTEM subdirectory:

   COMMCTRL.DLL

   The Windows for Workgroups 3.11 COMMCTRL.DLL and PRINTMAN.EXE file sizes and
   dates are listed in the following table:

      Filename       Size     Date      3.5"     5.25"
      -------------------------------------------------
      COMMCTRL.DLL   48,112   11/1/93   Disk 2   Disk 2
      PRINTMAN.EXE   71,824   11/1/93   Disk 3   Disk 5

3. Remove the following entry from the LOAD= line of the WIN.INI file:

   HPSW.EXE

4. Remove the following section and any entries in it from the WIN.INI file:

   [HPQSPOOLER]

MORE INFORMATION
================

The HP installation program replaces the PRINTMAN.EXE and COMMCTRL.DLL files.
The COMMCTRL.DLL file contains internal custom control user interface functions,
and is used by File Manager.


Additional query words: printman 3.10 3.11

======================================================================
Keywords          :  
Technology        : kbAudDeveloper kbWFWSearch kbWFW310 kbWFW311
Version           : WINDOWS:3.1,3.11

=============================================================================

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