DOCUMENT:Q130974  27-JUL-2001  [win3x]
TITLE   :WFW Err Msg: Unable to Contact IP Driver, Error Code 0
PRODUCT :Microsoft Windows 3.x Retail Product
PROD/VER:WINDOWS:3.11
OPER/SYS:
KEYWORDS:3rdpartynet msnets kb3rdPartyNetClient

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The information in this article applies to:

 - Microsoft Windows for Workgroups version 3.11 
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SYMPTOMS
========

After you install TCP/IP-32 3.11a, you may experience the following problems:

 - When you use the PING utility, you receive the following error message:

   Unable to contact IP driver, error code 0

 - When you use the IPCONFIG utility, you receive the following error message:

   Error: Failed to retrieve required information from TCP/IP

CAUSE
=====

These errors can occur for either of the following reasons:

 - You are using the TCP/IP-32 3.11a and NetBEUI protocols together on an IPXODI
   support driver (Ethernet, Token Ring, or ArcNet).

 - The TCP/IP protocol is not configured correctly.

RESOLUTION
==========

To work around this problem, remove the NetBEUI protocol, or configure the
TCP/IP protocol correctly.

STATUS
======

Microsoft is researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.

Additional query words: 3.11 tcpip

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Keywords          : 3rdpartynet msnets kb3rdPartyNetClient 
Technology        : kbAudDeveloper kbWFWSearch kbWFW311
Version           : WINDOWS:3.11

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