Excel: Third-Party Video Driver May Hang Microsoft Excel

ID: Q95194

The information in this article applies to:

Microsoft Excel for Windows, versions 3.0, 4.0, 4.0a, 5.0

SUMMARY

In some instances, your computer may hang when you start Microsoft Excel for Windows. This behavior may result from a conflict with the video driver selected in Windows Setup.

MORE INFORMATION

To eliminate a video driver conflict, restart your computer with a "clean boot," by removing all nonessential commands from your CONFIG.SYS and AUTOEXEC.BAT files and then rebooting your system.

If you are using a third party video driver, you will want to go into Windows setup and reconfigure your system using the standard Windows VGA driver. If this reconfiguration corrects the problem (Microsoft Excel no longer hangs), contact the manufacturer of the video driver and/or the manufacturer of the video card to see if they have an updated driver and/or card available.

The following video drivers and/or video cards have been known to conflict with Microsoft Excel upon startup:


   STB Powergraph VL24 Video Card
   STB Powergraph X/24 Video Adapter
   Bios Chip version, 1.1 (version 1.3 corrects this problem)

STB Powergraph VL24 Video Card, STB Powergraph X/24 Video Adapter and Bios Chip are products manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 4.0 3.0 phoneref display


Keywords          : 
Version           : 3.00 4.00 4.00a 5.00
Platform          : WINDOWS 
Issue type        :

Last Reviewed: March 30, 1999