DOCUMENT:Q136590  19-FEB-2002  [win95x]
TITLE   :AST StarCom Program Reports "Modem Hardware Failure"
PRODUCT :Microsoft Windows 95.x Retail Product
PROD/VER::
OPER/SYS:
KEYWORDS:win95 appscomp kbAppCompatibility

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The information in this article applies to:

 - Microsoft Windows 95 
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SYMPTOMS
========

When you use the StarCom program included with AST Works, you may receive the
following error message:

   Modem Hardware Failure

CAUSE
=====

The drivers that StarCom uses are incompatible with Windows 95.

RESOLUTION
==========

To use StarCom in Windows 95, use one of the following methods:

Method 1
--------

   Restart your computer in MS-DOS mode, and then copy all the files from the
   Drivers\Audio\Ast folder on the Windows 95 CD-ROM to the Windows\System
   folder on the hard disk. After you copy these files, restart your computer.

Method 3
--------

   In Windows 95, install the driver by following these steps:

   1. Click on the Windows 95 Start Button and select Settings. Then choose the
   Control Panel folder.

   2. Choose the Add New Hardware icon, click Next and then the No button to
   prevent autodetection.

   3. Select the Sound, video, and game controllers option from the list of
   hardware types.

   4. Insert the disk containing the driver in drive A: and click the Have Disk
   button.

   5. The name of the modem will be displayed. Choose OK and then click Finish.

   6. A setup dialog box will be displayed. Follow the manufacturer's directions
   supplied with the modem for configuring the driver.

MORE INFORMATION
================

The StarCom program provides support for voice mail, caller ID, and other
functions through your computer.

The third-party product discussed in this article is manufactured by a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
this product's performance or reliability.

Additional query words:

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Keywords          : win95 appscomp kbAppCompatibility 
Technology        : kbWin95search kbZNotKeyword3
Version           : :

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