Cannot Open the Dial-Up Networking Folder

ID: Q142806

The information in this article applies to:

SYMPTOMS

When you try to open the Dial-Up Networking folder, the folder may not open. The folder may appear very briefly, or may not appear at all. Reinstalling Windows does not correct the problem.

CAUSE

Windows 95

This behavior can occur if the Wsock32.dll, Wsock32n.dll, Rnaui.dll, Msvcrt20.dll, Rasapi32.dll, or Rnaapp.exe file in the Windows\System folder is missing or damaged.

Note that the Wsock32n.dll file is installed by Windows 95 OEM Service Release 2 (OSR2) and Microsoft Internet Explorer. It is not included in the retail version of Windows 95.

Windows 98

This behavior can occur if the Wsock32.dll, Rnaui.dll, Msvcrt20.dll, Rasapi32.dll, Msvcrt.dll, or Rnaapp.exe file in the Windows\System folder is missing or damaged.

RESOLUTION

To resolve this problem, follow these steps:

1. Restart your computer. When you see the "Starting Windows 95" message, 

   press the F8 key, and then choose Safe Mode Command Prompt Only from
   the Startup menu.

   For Windows 98, restart your computer, press and hold the CTRL key
   until the Windows 98 Startup menu appears, and then choose Safe Mode
   Command Prompt Only.
2. Rename the Wsock32.dll, Wsock32n.dll, Rnaui.dll, Msvcrt20.dll, and 
   Rasapi32.dll files in the Windows\System folder (if the files exist).
   To do so, type the following commands at the command prompt, pressing
   ENTER after each line:

      cd \ 
      cd windows\system
      ren wsock32.dll wsock32.xxx
      ren wsock32n.dll wsock32n.xxx
      ren rnaui.dll rnaui.xxx
      ren msvcrt20.dll msvcrt20.xxx
      ren rasapi32.dll rasapi32.xxx
      ren rnaapp.exe rnaapp.xxx
3. Restart Windows normally.

4. Extract a new copy of the Wsock32.dll, Wsock32n.dll, Rnaui.dll, 

   Msvcrt20.dll, Rasapi32.dll, and Rnaapp.exe files from your original
   Windows disks or CD-ROM.
For information about using the Extract tool, see the following article in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q129605
   TITLE     : How to Extract Original Compressed Windows Files

MORE INFORMATION

This problem can also occur if the Dial-Up Adapter is not installed. Check the Configuration tab in the Network tool in Control Panel to make sure the Dial-Up Adapter is installed. If it is not installed, click Add to install it.

Additional query words: 95 will not open won't open hourglass window does not open double click flash flashes nothing happens 

Keywords          : kbtool dun win95 win98 
Version           : WINDOWS:95
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: February 3, 1999