DOCUMENT:Q131746  17-DEC-2000  [win95x]
TITLE   :Cannot Start TAPI-Aware Programs
PRODUCT :Microsoft Windows 95.x Retail Product
PROD/VER:95
OPER/SYS:
KEYWORDS:kbenv kberrmsg win95

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The information in this article applies to:

 - Microsoft Windows 95 
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SYMPTOMS
========

When you try to start a program that supports the Telephony Application
Programming Interface (TAPI), you may receive the following error message:

   Error Starting Program

   The TAPI32.DLL file cannot start. Check the file to determine the problem.

CAUSE
=====

The TOOLHELP.DLL file is missing or damaged, or has been replaced by another
program. The TOOLHELP.DLL file should be located in the Windows\System folder.

RESOLUTION
==========

Use the EXTRACT command to replace the TOOLHELP.DLL file. To extract the file,
use the following command

   extract /l <drive letter>:\<windows>\system <filename.cab> toolhelp.dll

where <drive letter> indicates the letter designating the drive containing
the Windows 95 floppy disk or CD-ROM, <windows> is the Windows 95 folder,
and <filename.cab> is the name of the cabinet file containing the
TOOLHELP.DLL file. For example,

From disk 4:

   extract /l c:\windows\system win95_04.cab toolhelp.dll

From the Windows 95 CD-ROM:

   extract /l c:\windows\system win95_03.cab toolhelp.dll

For information about using the EXTRACT command, type

   " extract /? " (without the quotation marks)

at a command prompt.



MORE INFORMATION
================

For information about other issues that can cause the problem described in this
article, please see the following article in the Microsoft Knowledge Base:

   Q138835 Error Message: GP Fault in Mmsystem.dll

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Keywords          : kbenv kberrmsg win95 
Technology        : kbWin95search kbZNotKeyword3
Version           : 95
Issue type        : kbprb

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