DOCUMENT:Q143054 17-DEC-2000 [win95x] TITLE :Err Msg: RUNDLL32.EXE Has Caused an Error in COMMCTRL.DLL PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:WINDOWS:95 OPER/SYS: KEYWORDS:kberrmsg kbtool win95 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== You may receive one of the following error messages and Windows 95 may stop responding (hang) or run with limited functionality: - RUNDLL32.EXE has caused an error in COMMCTRL.DLL - The COMCTL32.DLL file cannot start. CAUSE ===== These errors can occur if the Commctrl.dll file is missing or damaged. RESOLUTION ========== To resolve this problem, follow these steps: 1. Restart your computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Command Prompt Only from the Startup menu. 2. Type the following commands, pressing ENTER after each line: cd \windows\system ren commctrl.dll commctrl.old 3. Use the Extract tool to extract the Kommctrl.dll file from the Precopy1.cab file on disk 1 of your Windows 95 disks or in the Win95 folder on the Windows 95 CD-ROM to the Windows\System folder. NOTE: The Precopy1.cab file also contains a Commctrl.dll file. This file is used only by Setup. If you extract this file instead of the Kommctrl.dll file, Windows 95 will not run. For information about using the Extract tool, please see the following article in the Microsoft Knowledge Base: Q129605 How to Extract Original Compressed Windows Files 4. Type the following lines, pressing ENTER after each line: cd \windows\system ren kommctrl.dll commctrl.dll 5. Type the following line, and then press ENTER: copy commctrl.dll c:\windows\sysbckup When you are prompted to overwrite the existing file, press Y. 6. Restart your computer. Additional query words: corrupt ====================================================================== Keywords : kberrmsg kbtool win95 Technology : kbWin95search kbZNotKeyword3 Version : WINDOWS:95 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.