Error Message: Incompatible Version of the DOS/16M...

ID: Q136890

The information in this article applies to:

Microsoft Windows 95
Microsoft Windows 98

SYMPTOMS

When you start Windows 95/98, you may receive the following error message:

A TSR caused Windows to load an incompatible version of the DOS/16M interface module. Removing that TSR might make it possible to run Windows.

CAUSE

This error message can occur if you are running IBM Internet Connection 3.0. This program is not compatible with Windows 95/98.

RESOLUTION

To work around this issue, remove or disable the following line in the [386Enh] section of the System.ini file in the Windows folder, and then restart Windows 95/98:


   Device=Dos16m.386

To disable the line, place a semicolon (;) at the beginning of the line.

You may also want to contact IBM Technical Support to inquire about obtaining an updated version of the program.

MORE INFORMATION

Internet Connection 3.0 is written specifically for Windows version 3.x. This program performs a version check and functions only with Windows 3.x.

Note that this error message can also occur for the following reasons:

Tcp.sys or Dostcp.sys is being loaded in the Config.sys file. If this is the case, remove or disable the Tcp.sys or Dostcp.sys line in the Config.sys file and then restart your computer.

The Autoexec.bat file contains the line "call iicstart.bat." If this is the case, remove or disable this line in the Autoexec.bat file and then restart the computer.

The Autoexec.bat file contains the line "call startpcs." If this is the case, remove or disable this line in the Autoexec.bat file and then restart the computer.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or other- wise, regarding this product's performance or reliability.

Additional query words: 98


Keywords          : kb3rdparty kberrmsg win95 win98 
Version           : WINDOWS:95,98
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: January 21, 1999