Fatal Exception Error When Opening or Closing Control Panel

ID: Q175211

The information in this article applies to:

Microsoft Windows 95
Microsoft Windows 98

SYMPTOMS

If a scanner is installed in your computer, any or all of the following symptoms may occur:

When you attempt to open or close Control Panel, or when you remove Network components in Network properties and then restart Windows 95/98, you receive on of the following error messages:

After receiving one of these error messages, you can still use Control Panel, but the Speaker icon may no longer appear on the taskbar. This behavior may also occur in Safe mode.

When you start Windows 95/98, you receive the following error message:

A fatal exception 0E has occurred at 028:C0282dB0 in VxD IFSMGR(03) + 0000 CF7C

The current application will be terminated.

Windows 95/98 Setup stops responding (hangs) while the Control Panel is being configured.

CAUSE

This behavior can occur if the Vhpscand.vxd file is located in the Windows\System folder instead of the Windows\System\Iosubsys folder.

RESOLUTION

To resolve this behavior, follow these steps:

Click Start, point to Programs, and then click Windows Explorer.

On the Tools menu, point to Find, and then click Files Or Folders.

In the Named box, type vhpscand.vxd, and then click Find Now.

If the Vhpscand.vxd file is located in the Windows\System folder, right-click the Vhpscand.vxd file, and then click Cut.

Right-click the Windows\System\Iosubsys folder, and then click Paste.

Restart your computer.

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

For additional information about scanner issues, please see the following article(s) in the Microsoft Knowledge Base:

Q205379 Fatal Exception Error Exiting Control Panel With HP Scanners

Additional query words: HP scanjet 4c 5p


Keywords          : kb3rdparty kberrmsg kbhw win95 win98 
Version           : WINDOWS:95
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: May 13, 1999