Problems Printing to HP DeskJet Printer

• Microsoft Windows 95
• Microsoft Windows 98

SYMPTOMS

After you upgrade to Windows 95, you may not be able to print to your Hewlett-Packard (HP) DeskJet printer. You may experience any of the following symptoms:

• When you try to print to the DeskJet printer, or to a file, you may receive

  "Out of memory"

  or

  "Not enough memory"

  error messages.



• When you try to print to the DeskJet printer, you may receive an error message stating that the printer is offline.



• When you try to install the HP DeskJet printer drivers included with Windows 95, you receive an error message stating that Unidrv.dll is already in use.



• When you print to a Hewlett-Packard (HP) color DeskJet 5xx-series printer, you may receive the following error message:
  

  Cannot print to device LPT1




• When you try to print from WordPad, you may receive the following error message:
  

  Could not start print job




• When you try to print to the DeskJet printer, your entire document may be printed as random or unintelligible characters.



• When you try to print to the DeskJet printer, graphics may be printed, but text may not.



• When you try to print to the DeskJet printer, text may be printed, but graphics may not.

CAUSE

The Windows 3.1 drivers for the HP DeskJet printer were not successfully upgraded to the Windows 95 versions.

RESOLUTION

To resolve this problem, follow these steps:

1. Double-click the Printers icon in Control Panel.



2. Use the right mouse button to click the HP DeskJet printer, and then click Delete on the menu that appears.



3. If there is more than one HP DeskJet printer in the Printers folder, repeat step 2 for each HP DeskJet printer.



4. Locate and remove the following files in the Windows folder:

   Deskjet.ini
   Deskjetc.ini

   NOTE: Your computer may have only one of these files, or both.



5. Locate and remove the following files in the Windows\System folder. To avoid deleting files that may be crucial to other HP components, delete only these files:
   

   
         DESKJETC.DRV
         HPDSKJET.DRV
         HPSETUP3.DLL
         HPV1284.DLL
         HPV500.HPC
         HPV500C.HPC
         HPV510.HPC
         HPV520.HPC
         HPV540_A.HPC
         HPV540_B.HPC
         HPV550C.HPC
         HPV560C.HPC
         HPV660C.HPC
         HPVBG.EXE
         HPVCM.HPM
         HPVCNFIG.EXE
         HPVDOS.DLL
         HPVDSM.EXE
         HPVEXT24.DLL
         HPVHT.DLL
         HPVMLC.DLL
         HPVMLCH.EXE
         HPVMON.DLL
         HPVPML.DLL
         HPVQP.DLL
         HPVQPR.DLL
         HPVRES.DLL
         HPVTTPCL.DLL
         HPVUI.DLL
         HPVWCPS.DLL
         HPVWIN.DLL
         SCONFIG.DLL
         TBKBASE.DLL
         TBKCOMP.DLL
         TBKNET.EXE
         TBKUTIL.DLL
         TBOOK.EXE
      




6. Rename all the Oem<n>.inf files in the Windows\Inf folder, where <n> is an incremental number starting at 0.
   
   NOTE: Do not use the oem*.inf wildcard to rename files. Doing so may cause the wrong files to be renamed. For information about rebuilding the driver information database, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q137377
   TITLE: Removing Windows 3.1 Drivers from Wizard Hardware Lists




7. If the HP DeskJet Status Monitor is in the Startup group, remove it. To do so, follow these steps:
   
   
   1. Use the right mouse button to click the Taskbar, and then click Properties on the menu that appears.
   
   
   
   2. Click the Start Menu Programs tab, and then click Remove.
   
   
   
   3. Double-click the Startup branch to expand it.
   
   
   
   4. Click the HP DeskJet Status Monitor shortcut, and then click Remove.
   
   
   
   5. Click Close.
   
   
   



8. Restart your computer.



9. Use the Add Printer Wizard to reinstall the HP DeskJet printer.
   
   NOTE: Make sure to select the DeskJet driver included with Windows 95, not the Windows 3.x HP printer driver. If the new Deskjet Printer does not show up in the Add New Hardware List, remove the Drvidx.bin and Drvdata.bin files from the Windows\Inf folder. This will cause the Add New Hardware Device Database list to be updated with the new printer.

MORE INFORMATION

For additional information about troubleshooting printing problems in Windows 95, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q128345 TITLE: Troubleshooting Printing Problems in Windows 95

Additional query words: w_works envelope laserjet laser jet 5L desk garbage corrupt

Keywords          : kbenv kberrmsg kbprint win95 win98 
Version           : WINDOWS:95
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: February 11, 1999