Problems Printing with Third-Party Device Drivers Installed

ID: Q130588

The information in this article applies to:

Microsoft Windows 95
Microsoft Windows 98
Microsoft Windows 98 Second Edition

SYMPTOMS

You may experience either of the following symptoms:

When you print in Windows 95/98, you receive the following error message:

Error writing to LPTx for Printer <xxxx>, there may be a problem with the Network or password is incorrect.

In Device Manager, IRQ 7 may be listed as being used by an unknown device.

When you install a printer, you may not be able to print after you restart the computer.

CAUSE

These problems can be caused by third-party device drivers being loaded in the [386Enh] section of the System.ini file. The following device drivers are known to prevent programs from printing:


   Cis1284.386 from Canon Multipass
   Lex01.386 from Lexmark
   Lexsw2.386 from Lexmark
   Mpass.386 from Canon Multipass
   Okiport.386 from Okidata laser printers
   Sumovmi.386 from Panasonic KXP-6100 laser printers
   Vcpd.386
   Vecpd.386 from Netscape Navigator
   Hpypeppy.386 from Hewlett Packard

RESOLUTION

To resolve the problem, follow these steps:

Click the Start button, and then click Run.

Type the following line in the Open box, and then click OK:
system.ini

Locate any of the following lines in the [386Enh] section of the file, and then remove or disable the lines:


    - DEVICE=<path>\Cis1284.386
    - DEVICE=<path>\Lex01.386
    - DEVICE=<path>\Okiport.386
    - DEVICE=<path>\Sumovmi.386
    - DEVICE=<path>\Vcpd.386
    - DEVICE=<path>\Vecpd.386

NOTE: To disable a line, place a semicolon (;) at the beginning of the line.

On the File menu, click Save.

On the File menu, click Exit.

Shut down and restart your computer.

If the problem persists, repeat steps 1-2. Disable any lines in the [386Enh] section that list a driver with a .386 extension, and then repeat steps 4-5.

MORE INFORMATION

Note that Canon has released new drivers for the Canon Multipass 1000. To obtain these drivers, contact Canon or visit the following Canon Web site:

http://www.usa.canon.com

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 98


Keywords          : kb3rdparty kberrmsg kbprint win95 windrvr win98 win98se 
Version           : WINDOWS:95
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 16, 1999