DOCUMENT:Q142947 13-JUN-2001 [win95x] TITLE :Problems Reinstalling Microsoft Exchange Information Service PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:WINDOWS:95 OPER/SYS: KEYWORDS:kbenv kbtool win95 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 - Microsoft Windows 95 OEM Service Release, versions 2.0, 2.1, 2.5 - Microsoft Plus! for Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== If you remove an information service in Microsoft Exchange or Microsoft Windows Messaging and then try to reinstall it, the information service may not appear when you click Services on the Tools menu and then click Add. CAUSE ===== This behavior can occur if a dynamic-link library file (DLL) associated with the information service is missing. RESOLUTION ========== To resolve this issue, use one of the following methods: - If you want to reinstall the Personal Folders, Personal Address Book, Microsoft Fax, Microsoft Mail, The Microsoft Network Online Service, or Internet Mail information service, extract each of the missing files from your original Windows 95 or Plus! for Windows 95 disks or CD-ROM to your Windows\System folder. For information about using the Extract tool, type "extract" at a command prompt, or see the following article in the Microsoft Knowledge Base: Q129605 How to Extract Original Compressed Windows Files For a listing of files associated with each information service, please see the "More Information" section of this article. NOTE: If you have installed Internet Explorer version 4.0 or 4.01, you should extract the Awfxcg32.dll file from the Ie4_2.cab cabinet file or reinstall Internet Explorer. For additional information about this issue, please see the following article in the Microsoft Knowledge Base: Q174887 Error Message: Exchng32 Caused an Invalid Page Fault... - If you want to reinstall the CompuServe Mail information service, double-click the Setup.exe file in the Drivers\Other\Exchange\Compusrv folder on the Windows 95 CD-ROM. MORE INFORMATION ================ The following tables list the DLLs associated with each information service: Windows 95 ---------- Personal Folders and Personal Address Book: File name Location --------------------------------------------------------- Mspst32.dll Win95_06.cab on Windows 95 CD-ROM or disk 6 Microsoft Fax: File name Location ---------------------------------------------------------- Awcl1_32.dll Win95_05.cab on Windows 95 CD-ROM or disk 5 Awdevl32.dll Win95_05.cab on Windows 95 CD-ROM or disk 5 Awfaxp32.dll Win95_05.cab on Windows 95 CD-ROM or disk 5 Awfxab32.dll Win95_05.cab on Windows 95 CD-ROM or disk 5 Awfxcg32.dll Win95_05.cab on Windows 95 CD-ROM or disk 5 Awrndr32.dll Win95_05.cab on Windows 95 CD-ROM or disk 5 Microsoft Mail: File name Location ----------------------------------------------------------------- Msfs32.dll Win95_06.cab on Windows 95 CD-ROM or Win95_07.cab on disk 7 The Microsoft Network Online Service: File name Location ---------------------------------------------------------- Mosabp32.dll Win95_07.cab on Windows 95 CD-ROM or disk 7 Moscfg32.dll Win95_07.cab on Windows 95 CD-ROM or disk 7 Mosrxp32.dll Win95_07.cab on Windows 95 CD-ROM or disk 7 Internet Mail: File name Location ---------------------------------------------------------------- Minet32.dll Plus_7.cab on Microsoft Plus! CD-ROM or Plus_6.cab on disk 6 CompuServe Mail: File name Location ------------------------------------------------------------------- Csmapa32.dll Drivers\Other\Exchange\Compusrv folder on Windows 95 CD-ROM Csmapx32.dll Drivers\Other\Exchange\Compusrv folder on Windows 95 CD-ROM Windows 95 OEM Service Release 2, 2.1, 2.5 ------------------------------------------ Personal Folders and Personal Address Book: File name Location -------------------------- Mspst32.dll Win95_09.cab Microsoft Fax: File name Location --------------------------- Awcl1_32.dll Win95_06.cab Awdevl32.dll Win95_06.cab Awfaxp32.dll Win95_06.cab Awfxab32.dll Win95_06.cab Awfxcg32.dll Win95_06.cab Awrndr32.dll Win95_07.cab Microsoft Mail: File name Location ------------------------- Msfs32.dll Win95_10.cab The Microsoft Network Online Service: File name Location --------------------------- Mosabp32.dll Win95_10.cab Moscfg32.dll Win95_10.cab Mosrxp32.dll Win95_10.cab Internet Mail: File name Location ------------------------- Minet32.dll Plus_19.cab Notes ----- - You cannot extract the Csmapa32.dll and Csmapx32.dll files from the CD-ROM. To reinstall the CompuServe Mail information service, run Setup.exe in the Drivers\Other\Exchange\Compusrv folder on the Windows 95 CD-ROM. - The CompuServe Mail information service is included in the CD-ROM version of Windows 95, but not in the floppy disk version. To use the CompuServe Mail information service, you must have the CD-ROM version of Windows 95. Additional query words: ====================================================================== Keywords : kbenv kbtool win95 Technology : kbWin95search kbGamesSearch kbPlusSearch kbOPKSearch kbWin95 kbWin95OPKOSR25 kbWin95OPKOSR210 kbPlus95 Version : WINDOWS:95 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.