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The information in this article applies to:
SUMMARY
This article contains questions and answers about printing in Windows 95.
MORE INFORMATION
- Q. I cannot find a driver for my printer. Do Windows 3.1 printer
drivers work in Windows 95?
A. Yes. Windows 3.1 printer drivers should work in Windows 95,
although they cannot take advantage of all the printing enhance-
ments in Windows 95.
You may be able to obtain a Windows 95 printer driver from the
printer's manufacturer or from Microsoft after Windows 95 is
released. Please contact the printer's manufacturer about a
possible printer driver upgrade.
- Q. I cannot print in Windows 95. What should I do?
A. Windows 95 includes a Print Troubleshooter tool. Before you perform
any troubleshooting steps, try the Print Troubleshooter tool. To
use the Print Troubleshooter tool, follow these steps:
1. Click the Start button, then click Help.
2. On the Contents tab, double-click the Troubleshooting topic.
3. Double-click the If You Have Trouble Printing topic.
For additional information, please see the following article in the
Microsoft Knowledge Base:
ARTICLE-ID: Q128345
TITLE : Troubleshooting Printing Problems in Windows 95
- Q. I can print from MS-DOS-based programs but not from Windows-based
programs. How can I fix this?
A. You may be able to resolve this problem by clearing the Check Port
State Before Printing check box. To do so, follow these steps:
1. Click the Start button, point to Settings, then click Printers.
2. Use the right mouse button to click the printer you want to use,
then click Properties on the menu that appears.
3. On the Details tab, click Port Settings, then click the Check
Port State Before Printing check box to clear it. Click OK.
The BIOS in some computers incorrectly reports the printer port as
being busy or not available. By default, Windows 95 checks for
these errors. Clearing the Check Port State Before Printing check
box causes Windows 95 to ignore these messages.
If you continue to have this problem, use LPT1.DOS as the printer
port. To add this port, use the following steps:
1. Click the Start button, point to Settings, then click Printers.
2. Use the right mouse button to click the printer you want to use,
then click Properties on the menu that appears.
3. On the Details tab, click Add Port.
4. Click the Other option button, click Local Port, and click OK.
5. In the Enter A Port Name box, type "LPT1.DOS" (without quotation
marks), and then click OK.
- Q. I cannot print to a network printer. What can I do?
A. Try the following steps to troubleshoot the problem:
1. Print to a local printer.
2. Print to a file, then copy the file to the print server. To do
so, follow these steps:
a. Click the Start button, point to Settings, then click
Printers.
b. Use the right mouse button to click the printer you want to
use, then click Properties on the menu that appears.
c. Click the Details tab.
d. In the Print To The Following Port box, click File, and
then click OK.
e. Print a document from any program. When you are prompted,
enter a filename for the print job.
f. Click the Start button, point to Programs, and then click
MS-DOS Prompt.
g. At the MS-DOS prompt, type the following line and then press
ENTER
copy <path><filename> <printer port>
where <path> is the path to the file you created in step E,
<filename> is the name of the file you created in step E, and
<printer port> is the port for the network printer. For
example, if you created a file named Prntest in the root
directory of drive C and the network printer is connected
using the LPT1 port, type the following command:
copy c:\prnttest lpt1
3. Capture a printer port for the network printer rather than using
a universal naming convention (UNC) connection. To do so, follow
these steps:
a. Click the Start button, point to Settings, then click
Printers.
b. Use the right mouse button to click the printer you want to
use, then click Properties on the menu that appears.
c. On the Details tab, click the Capture Printer Port button.
d. In the Device box, click the port you want to capture. In the
Path box, enter the path for the network printer you want to
use. Use the syntax "\\<PrinterServerName>\<PrinterShare>"
(without quotation marks) for the network printer path.
NOTE: If you want this connection to be available each time
you start Windows 95, click the Reconnect At Logon check box
to select it.
4. Try to print the document from another computer on the network.
5. If you still cannot print to the network printer, perform
standard network troubleshooting steps, such as:
- Try to browse the print server.
- Remove and reinstall your network components.
- If there are any spaces in the UNC name, remove them.
- Q. The output from my color InkJet printer seems better in Windows 3.1
than in Windows 95. Why?
A. Even though the universal printer driver's quality of error
diffusion and color image support has improved in Windows 95, an
OEM printer driver may be better tuned for a specific printer. If
you experience problems with Epson InkJet printers, use Epson's
Windows 3.1 printer drivers. If you experience problems with Canon
InkJet printers, use the Windows 95 printer drivers.
- Q. Does Windows 95 have printer drivers for Hewlett-Packard DeskJet
600, 660C, 660Cse, 850, or 855C printers?
A. Windows 95 does not include drivers for these newer Hewlett-Packard
DeskJet printers. Use the Hewlett-Packard DeskJet 550C printer
driver until Hewlett-Packard releases drivers for these printers.
- Q. Why can I not print to my Hewlett-Packard JetDirect printer from
MS-DOS-based programs?
A. If you install the JetDirect services in Direct mode, you cannot
capture a printer port. If you cannot capture a printer port, you
cannot print from MS-DOS-based programs.
- Q. Why can I not print to my QMS Jetscript printer in Windows 95?
A. Windows 95 does not support QMS Jetscript printers. You may be able
to use your QMS Jetscript printer by printing to the LPT1.DOS port.
- Q. Does Windows 95 support LaserMaster printers that use the
Winspool.drv driver?
A. Windows 95 does not support the use of the Winspool.drv driver. You
may be able to print to LaserMaster devices using the appropriate
Hewlett-Packard printer driver. In general, if the LaserMaster
device requires fonts to be downloaded at an MS-DOS level, it will
not work in Windows 95. Later versions of LaserMaster PostScript
printers may work with Windows 95. For additional information,
please contact LaserMaster.
NOTE: LaserMaster devices are add-on computer I/O cards that attach
to Hewlett-Packard Series II and series III printers.
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