Arc Status 13 Error on Olivetti 486/33 During Windows NT Setup

 Last reviewed: May 13, 1997
Article ID: Q109080
The information in this article applies to:
  • Microsoft Windows NT operating system version 3.1
  • Microsoft Windows NT Advanced Server version 3.1

SYMPTOMS

Windows NT may fail during setup on the Olivetti 486/33 M480-20 with the following error message: 

   Setup could not be started.
   Could not open multi(0)disk(0)fdisk(0)partition(0)
   ARC status-13 Loader exited.

CAUSE

The Olivetti 486/33 M480-20 has an option for PS/2 mouse compatibility in CMOS setup; this option is on by default.

RESOLUTION

To allow Windows NT to set up, disable the PS/2-compatible mouse port option in CMOS. If you are using the PS/2 mouse port on this computer, Windows NT will not run. A serial mouse on either COM1 or COM2 must be used.

The Olivetti product included here is manufactured by Ing. C. Olivetti, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Microsoft has confirmed this to be a problem in Windows NT version 3.1 and Windows NT Advanced Server version 3.1. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodnt
Keywords : kbbug3.10 kbhw nthw
Version : 3.1
Platform : WINDOWS

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Last reviewed: May 13, 1997
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