AST EISA computers with 16 MB or More RAM Causes Trap Errors

 Last reviewed: May 9, 1997
Article ID: Q104653

The information in this article applies to:
  • Microsoft Windows NT operating system version 3.1
  • Microsoft Windows NT Advanced Server version 3.1

SYMPTOMS

An AST EISA computer with 16 megabytes (MB) or more RAM has the "Stop Scanning Memory Above 16 Meg" option enabled may cause Windows NT to generate a STOP message with kernel trap errors.

CAUSE

AST EISA computers have an option, "Stop Scanning Memory Above 16 Meg," that is enabled by default. If this setting is enabled on computers that have 16 MB or more of physical RAM installed, Windows NT may exhibit a kernel trap error upon booting of the system. 16 MB is actually 16384 kilobytes (K), so it appears that NTDETECT was correctly detecting the full 16384K. However, the EISA configuration is only reporting available memory to 16000K, which causes the above error message to occur.

RESOLUTION

To prevent the error messages, disable the "Stop Scanning Memory Above 16 Meg" option with the EISA configuration utility disk that is supplied by the manufacturer.

AST EISA computers are manufactured by AST Research, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: prodnt memory 1E blue trap
Keywords : kbhw nthw ntstop
Version : 3.1
Platform : WINDOWS

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Last reviewed: May 9, 1997
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