Blue Screen on Reboot After Installing Corel CD Creator 2.0

ID: Q154915

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When you restart your computer after installing Corel CD Creator version 2.0, you may receive one of the following error messages on a blue screen:

STOP: 0x0000001E (0xC0000005,0x802F2594,0x00000001,0x00000000)
KMODE_EXCEPTION_NOT_HANDLED

STOP: 0x0000000A (0xE1193F88, 0x00000002, 0, 0x8038E019)
IRQL_NOT_LESS_OR_EQUAL - PORTDRVR.SYS

This error may also occur when upgrading to Windows NT 4.0 if the system already has Corel installed.

CAUSE

The Portdrvr.sys file installed by CD Creator version 2.0 is incompatible with Windows NT version 4.0.

RESOLUTION

To correct this problem, use one of the following methods:

Restart your computer and press the SPACEBAR when you see the "Press spacebar NOW to invoke Hardware Profile/Last Known Good menu" message.

NOTE: The last known good configuration works only if you have not successfully logged on since the problem began. If the error occurred during an upgrade to Windows NT 4.0, then this method will not work and you should use the following method.

-or-

Rename Portdrvr.sys in the %SystemRoot%\System32\Drivers folder.

NOTE: If Windows NT is installed on a FAT partition, boot to MS-DOS using either a bootable floppy disk or the MS-DOS option on the startup menu. If Windows NT is installed on an NTFS partition, install a parallel copy of Windows NT to access the drive.

-or-

In Control Panel, double-click Devices, and then set the Startup option for Port Driver to disabled. Then restart your computer.

You can also disable the Port Driver device from a parallel installation using the steps from the following Microsoft Knowledge Base article:

ARTICLE-ID: Q165748
TITLE : How to Disable a Service or Device that Prevents NT from Booting

MORE INFORMATION

CD Creator 2.0 is manufactured by Adaptec, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: trap


Keywords          : kb3rdparty kbsetup ntstop ntdriver nt32ap NTSrvWkst 
Version           : WinNT:4.0
Platform          : winnt 
Issue type        :

Last Reviewed: January 16, 1999