Envelope Printing Problems with HP DeskJet 500c

ID: q106003

The information in this article applies to:

• Microsoft Windows NT operating system version 3.1
• Microsoft Windows NT Advanced Server version 3.1

SYMPTOMS

When an application running under Windows NT targets its output for a #10 envelope (4.125-by-9.5-inch) with the Hewlett-Packard (HP) DeskJet 500c printer driver, the output is restricted to a square region 4.125 inches on each side, located at the top left of the envelope. Output that extends beyond this region is truncated (sometimes leaving partial characters) and does not print.

STATUS

Microsoft has confirmed this to be a problem in Windows NT and Windows NT Advanced Server version 3.1. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodnt Env Comm10

Keywords          : kbprint
Version           : 3.1
Platform          : WINDOWS

Last Reviewed: August 17, 1998