Err Msg: STOP Message 0xC0000021A Starting Windows Application

 Last reviewed: May 14, 1997
Article ID: Q112455

The information in this article applies to:
  • Microsoft Windows NT operating system version 3.1
  • Microsoft Windows NT Advanced Server version 3.1

SYMPTOMS

When you log on a second time after you restart a Windows NT print server and then start a Windows-based application with the remote printer set as the default printer, this STOP message appears: 

   STOP: 0xc000021a
   The Windows Subsystem system process terminated unexpectedly with a
   status of 0xc0000006
This problem occurs on a Windows NT print server that has a remote printer connection to its own local printer. For example: 

   \\MYPRINTSERVER
has a local printer shared as 

   \\MYPRINTSERVER\PRINTER1
and also has a network connection to 

   \\MYPRINTSERVER\PRINTER1.
This can be a problem with mandatory profiles that contain the remote printer connection. When you log on to the print server using the mandatory profile, you get a remote printer connection (by means of the profile) to the locally connected printer. Windows NT clients (where the remote printer connection is the only printer) work correctly.

STATUS

Microsoft has confirmed this to be a problem in Windows NT and Windows NT Advanced Server version 3.1. This problem has been corrected in the latest U.S. Service Pack for Windows NT and Windows NT Advanced Server version 3.1. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

Additional query words: prodnt blue trap qfe
Keywords : kbbug3.10 kbprint ntprint ntstop
Version : 3.1
Platform : WINDOWS

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Last reviewed: May 14, 1997
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