Err Msg: Your Profile Was Not Successfully Loaded...
ID: Q166666
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The information in this article applies to:
-
Microsoft Windows NT Workstation version 4.0
-
Microsoft Windows NT Server version 4.0
SYMPTOMS
When you attempt to log on to Windows NT with an existing user account, you
may receive the following error message:
Your profile was not successfully loaded but you have been logged on
with a default system profile. Please correct the problem and log off.
When you attempt to log on to Windows NT with a new user account, you may
receive the following error message:
The operating system was unable to load your profile. Please contact
your Network Administrator.
Also, the Program Files folder and folders located in the
%SystemRoot%\Profiles folder may be named with short file names (standard
8.3 naming). For example, the Program Files folder may be renamed to
Progra~1, and folders located in the %SystemRoot%\Profiles folder may be
renamed to Admini~1, Alluse~1, and Defaul~1.
CAUSE
This behavior can occur if either of the following conditions exists:
- You used a disk tool such as Disk Defragmenter or Msbackup from an
earlier operating system (such as Microsoft MS-DOS 6.0). These tools
are not long file name-aware and can damage Windows NT 4.0 system
folders and files, including the Program Files folder and folders
located in the %SystemRoot%\Profiles folder.
- The %SystemRoot%\Profiles\Default User folder is missing or damaged.
RESOLUTION
To resolve this behavior, follow these steps:
- Reinstall Windows NT over the existing Windows NT installation to
re-create the long file names in the %SystemRoot% folder, create a
new Program Files folder, and create a new default user profile.
- Delete the damaged user profiles. When you run Windows NT Setup in step
1, the Administrator, All Users, and Default User profiles are
re-created.
NOTE: Before you delete a damaged user profile folder, save any
documents or data files located in the Desktop folder of that user
profile folder.
To delete the damaged user profiles, follow these steps:
- Click Start, point to Programs, and then click Windows NT
Explorer.
- Double-click the %SystemRoot%\Profiles folder.
- Click the first damaged user profile to be deleted. On the File
menu, click Delete.
- Repeat step C until all damaged user profiles are deleted.
- Re-create the user profile folder for each individual user by logging
on to the computer using the user name and password for each user.
User profile folders are re-created using default settings when a user
logs on to Windows NT for the first time.
MORE INFORMATION
Many programs place files in the Program Files folder. When you use the
procedure in this article to create a new Program Files folder, some
programs may not function properly. You may need to reinstall some programs
after following this procedure.
Additional query words:
norton symantec login logon LFN
Keywords : kberrmsg ntboot ntfilesys NTSrvWkst
Version : 4.0
Platform : winnt
Issue type :
Last Reviewed: February 12, 1999