Error Installing RAS Without the NetBEUI Protocol Installed

 Last reviewed: May 12, 1997
Article ID: Q105994

The information in this article applies to:
  • Microsoft Windows NT operating system version 3.1
  • Microsoft Windows NT Advanced Server version 3.1

SYMPTOMS

Under Windows NT, if you have networking software installed, but not the NetBEUI Protocol, and you attempt to install Remote Access Services (RAS), you will receive the following error message: 

   The Windows NT network software must be installed before installing
   Remote Access.
To install the NT network software:

  1. Exit to Control Panel and restart the 'Network' Control Panel application.

  2. Answer Yes at the Install Network prompt.

  3. If no network card is installed, choose None from the network card list.

NOTE: This error message may also appear when NetBEUI is installed, but the NetBIOS interface is not installed in the Control Panel Network applet. If this is the case, install NetBIOS in the Network applet.

CAUSE

This error message appears because the NetBEUI protocol is necessary for RAS to operate in Windows NT. If another protocol, such as TCP/IP, is installed and NetBEUI is removed, the above error message will occur, even though some networking software is installed. The NetBEUI protocol is installed in Windows NT by default.

RESOLUTION

To eliminate the above error message and for RAS to work, install the NetBEUI protocol from the Network icon Control Panel.

Additional query words: prodnt err msg
Keywords : kbnetwork ntnetserv ntras NTSrvWkst
Version : 3.1
Platform : WINDOWS

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Last reviewed: May 12, 1997
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