DOCUMENT:Q165820  10-AUG-2001  [winnt]
TITLE   :Iomega Jaz Drive Not Recognized on Some Compaq Portables
PRODUCT :Microsoft Windows NT
PROD/VER:WinNT:4.0
OPER/SYS:
KEYWORDS:kbhw kbsetup kbHardware

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The information in this article applies to:

 - Microsoft Windows NT Workstation version 4.0 
 - Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

In Microsoft Windows NT version 4.0, the Iomega External Jaz Removable Disk
Drive may not be recognized when it is configured for use attached to the
Adaptec APA-1460 Slim SCSI PC Card to Host Adapter or a Jaz Traveler in a Compaq
LTE 5000 series portable computer. This is true when the top PC Card slot is
being used for the adapter.

CAUSE
=====

The problem is associated with the firmware revision of the COMPAQ ROM BIOS
dated 10/96 or earlier.

It has been tested with the Compaq LTE 5380 using the Adaptec APA-1460 Slim SCSI
PC Card to Host Adapter and the driver included with the Windows NT 4.0 CD. On
the Compaq LTE 5200, both PC Card slots have also been reported as not
recognizing the removable disk when using the earlier dated System BIOS.

RESOLUTION
==========

Always follow normal troubleshooting steps before performing the firmware
upgrade. Look for proper SCSI termination, updated device drivers, physical
cabling, configuration settings, and correctly configured startup devices.

Replace the Compaq Firmware Revision dated 10/96 or earlier with the most current
Compaq Firmware Revision.

More information can be found on the Compaq Website: http://www.compaq.com

Additional query words: prodnt

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Keywords          : kbhw kbsetup kbHardware 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : WinNT:4.0

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