SBFM97: Quickbooks 3.1 Filter Fails Under Windows NT

ID: Q167384

The information in this article applies to:

SYMPTOMS

When you import data from Intuit Quickbooks for Windows, version 3.1, the Import dialog box displays the following status

   Preprocessing

and the computer stops responding (hangs).

This problem occurs when the following conditions are true:

You are running Microsoft Excel 97 under Microsoft Windows NT.
```
    -and-
```
You attempt import data from Quickbooks 3.1.

For additional information about this problem, please see the following article in the Microsoft Knowledge Base:

   Article-ID: Q163885
   TITLE     : SBFM97: Quickbooks 4.0 Filter Fails Under Windows NT 4.0

If your computer stops responding, quit both Microsoft Excel and Quickbooks. To do this, use the following steps:

1. Press CTRL+ALT+DEL, and then click Task Manager.

2. In the Windows NT Task Manager dialog box, click the Application tab,

   click Microsoft Excel, and then click End Task.

   This step closes Microsoft Excel.

3. Click Quickbooks and click End Task.

   This step closes Quickbooks.

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: 3.10 4.00 XL97 winnt

Keywords          : kbtool xladdins xlsbfm 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: November 5, 1998