DOCUMENT:Q173539  20-AUG-2001  [winnt]
TITLE   :Routing and Remote Access Event ID 20063
PRODUCT :Microsoft Windows NT
PROD/VER::4.0
OPER/SYS:
KEYWORDS:kbnetwork

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The information in this article applies to:

 - Microsoft Windows NT Server version 4.0 
 - Microsoft Routing and Remote Access Service Update for Windows NT Server version 4.0 
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SYMPTOMS
========

After you configure your Windows NT 4.0 Remote Access Service (RAS) server that
is running the Routing and Remote Access Service (RRAS) Update to use Remote
Authentication Dial-In User Service (RADIUS) authentication, the Routing and
Remote Access Service may fail to start with the following error in Event Viewer
on your RAS Server:

   Event ID: 20063
   Source: Router
   Description: Remote Access Connection Manager failed to start because the
   Point to Point Protocol failed to initialize. There are currently no logon
   servers available to service the logon request.

CAUSE
=====

The RRAS server cannot resolve the host name entered in the Server Name field in
the RADIUS configuration, or the Server Name field has been left blank.

RESOLUTION
==========

To resolve this issue, you must use one of the following methods:

 - Change the host name to the IP address of the RADIUS Server.

   -or-

 - Configure name resolution to resolve the host name

   For additional information on name resolution, please see the following white
   paper available on the Microsoft anonymous ftp server:

   File Name: Tcpipimp2.doc
   Location : ftp://ftp.microsoft.com/bussys/winnt/winnt-docs/papers/
   Title : "Microsoft Windows NT 3.5/3.51/4.0: TCP/IP Implementation Details
   TCP/IP Protocol Stack and Services, Version 2.0"


Additional query words:

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Keywords          : kbnetwork 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbAudDeveloper kbRRASNTSearch kbRRASNT400
Version           : :4.0
Issue type        : kbprb

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