DOCUMENT:Q141239  14-FEB-2002  [winnt]
TITLE   :Stop 0xA Errors May Occur After Installing Service Pack 2
PRODUCT :Microsoft Windows NT
PROD/VER:winnt:4.0
OPER/SYS:
KEYWORDS:kbnetwork

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Windows NT Workstation version 4.0 
 - Microsoft Windows NT Server version 4.0 
-------------------------------------------------------------------------------


SYMPTOMS
========

After you apply Windows NT 4.0 Service Pack 2, you may receive a STOP 0x0000000A
error message when you try to access your floppy disk drive, CD-ROM drive, or
other removable device while anti-virus software is running. The error may be
the same as or similar to the following:

   STOP 0x0000000A (0x0000000c, 0x00000002, 0x00000000, 0x801116cf)


RESOLUTION
==========

Obtain the fix mentioned below, or wait for the next Windows NT service pack.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 4.0. A
supported fix is now available, but has not been fully regression-tested and
should be applied only to systems experiencing this specific problem. Unless you
are severely impacted by this specific problem, Microsoft recommends that you
wait for the next service pack that contains this fix. Contact Microsoft
Technical Support for more information.

NOTE: This fix is to be applied only to computers with Service Pack 2 for Windows
NT 4.0 installed.

This hotfix has been posted to the following Internet location:

   ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/NT40/
   hotfixes-postsp2/krnl-fix


Additional query words: prodnt SP2 0x0A IRQL_NOT_LESS_THAN_OR_EQUAL ntoskrnl.exe

======================================================================
Keywords          : kbnetwork 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : winnt:4.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.