STOP Cx0000009A After Trying to Regain MultiProcessor Support

 Last reviewed: March 20, 1998
Article ID: Q174228
The information in this article applies to:
  • Microsoft Windows NT Workstation versions 3.5, 3.51, and 4.0
  • Microsoft Windows NT Server versions 3.5, 3.51, and 4.0

SYMPTOMS

After you apply a service pack and follow the procedures to edit the %SystemRoot%\Repair\Setup.log file to force the service pack update and copy the multiprocessor kernel and hal, you restart the computer and get the following stop screen: 

  Stop 0xC0000009A SYSTEM_LICENSE_VIOLATION
  (0x00000004,?????????,????????,????????)
The first parameter is always 0x00000004, the next three may vary.

This error occurs even after you follow the procedures such as those found in the following Microsoft Knowledge Base article: 

   ARTICLE-ID: Q168132
   TITLE     : After Applying Service Pack NT Reports Single Processor

CAUSE

This is because of mixed service pack levels in the ntoskrnl and Hal.dll caused by an error in the Setup.log file.

RESOLUTION

To resolve this problem, perform one of the following:

  • If the system is FAT, boot to DOS or other installation of Windows NT.

    -or-

  • If the system is NTFS, boot to another installation of Windows NT or do a parallel installation of Windows NT if dual boot is not an available option.

Then, manually copy the proper kernel file and .dlls from the appropriate service pack and restart your computer.

For more information, please see the following Microsoft Knowledge Base article: 

   ARTICLE-ID: Q156358
   TITLE     : How to Manually Add Support for a Second Processor

Additional query words: bsod blue screen multi processor multi-processor
Keywords : ntdomain ntfault ntlicense NTSrvWkst
Version : WinNT:3.5,3.51,4.0
Platform : winnt
Hardware : x86
Issue type : kbprb

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Last reviewed: March 20, 1998
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